Support Articles

Sort By: Title | Newest | Most Views | Highest Rated

Working with Website Projects

This article has moved. Please click here to access this article.

Working With Text in Visual Site Designer.

We here at CoffeeCup Software believe in design freedom. That said, there are certain best practices you should follow if you want your website to look its best. This is one of them. The best...

Windows 2003 Server Does Not Stream FLV Videos.

When Macromedia Flash Player movie files that stream external FLV files (Flash videos) are placed on a Microsoft Windows 2003 server and then viewed in a browser, the SWF file will play...

Why Use CoffeeCup Image Mapper?

Creating image maps can be tricky. You have to specify coordinates for the areas of your map, and it is not always clear just by looking at the image what these coordinates will be. It can get...

Why Use CoffeeCup Direct FTP?

CoffeeCup Direct FTP is a program designed to give users the ability to transfer files from a home computer to a server. For instance, if you are designing a website, you can use Direct FTP to...

Why Nested Tables Are Bad For SEO

Why Nested Tables Are Bad Using nested tables may seem like the easier route to take when designing a website, but they are not recommended for a number of reasons. First, they require a longer...

Why Flash-Based Programs Can't Run on Mobile Phones

Many consumers are concerned and can even be frustrated by the fact that their mobile phones don’t support the industry standard Flash, a long-standing and highly useful format that web...

Why Does My Website Change Depending On Which Browser I'm Using?

Have you ever noticed that your website layout changes slightly when viewed on someone else’s computer? This is a common theme in web design, which is why the best in the business compose...

Why Does My System Not Detect a CD-ROM when One is Inserted?

You need to install ASAPI on your computer. You can find more information here.

Why Does My Drop-Down Menu Display Behind My Flash Object?

If you have a Flash object on the same page as a CSS menu, you may notice that the menu drops down behind the Flash object. This happens because of the way Flash works — essentially,...

Why Do I See a Box with a Red X Where My Image is Supposed to Be?

There are a couple of different issues that could explain why your images are not displaying correctly: Note : Most of these problems can be solved by transitioning to using Website...

Why Do I Get Disconnected After a Certain Period of Time?

There is nothing in Direct FTP that will automatically terminate the connection, but the server will usually implement some type of auto-disconnect feature for security reasons. You should contact...

Why do I get an "XML file not found" Error Message while Publishing with Visual Site Designer?

Have you ever received a "file not found" error message while uploading? This error occurs when Visual Site Designer has found files which are saved in the website folder but are...

Why Do Form Elements Look Different in Certain Browsers?

When you publish a form with Web Form Builder, not everyone will see the exact same results. This is just the nature of the web, as no two browsers (or even versions of a browser) render HTML and...

Why Can't I Use the Visual Editor with an HTML5 DOCTYPE?

The reason the Visual Editor won't work with an HTML5 DOCTYPE is because it was built around HTML 4.01. As a result, it does not recognize HTML5 tags such as <video>, <audio>,...

Why Can't I See the Folders on My Server?

If you are entering your FTP settings in Website Access Manager and cannot see the folders on your server when you click the Browse button to select your home directory, you'll need to...

Why Can't I Save My Files as HTML?

Visual Site Designer uses a file format called .vnu which allows you to create your own graphics and work in a WYSIWYG environment. You should never edit a .vnu file by hand. Every time you...

Who Will be Able to View My Image Map?

Viewers will not need a special plug-in to use your image map. Anyone capable of viewing images and running JavaScript on their browser will be able to view and use your image map. Only very...

Which Web Design Programs is Website Access Manager Compatible With?

Because Website Access Manager works by adding and modifying .htaccess files, it is compatible with most any web design program, including Visual Site Designer, HTML Editor, and Shopping Cart...

Which Merchant Accounts Do You Support?

At this time, Shopping Cart Creator supports PayPal  (Website Standard and Express). We chose to support this option in particular because of its reliability. With more then 164 million user...

Which Bitrate Should I Use to Get CD-Quality Audio?

This is another of those questions that people debate endlessly. There really is no single (correct) answer - it depends on your ears, your equipment, the quality and complexity of the input...

Where is My Power Post Stream Data Stored?

When you add your CoffeeCup account credentials to Power Post, we will automatically sync the posts you make through the program with these locations.  It is not recommened that you edit...

Where does Sitemapper install to?

When you install Sitemapper 6.0, the location for the EXE, Scheduler and PDF files can be found in these locations: Windows XP: C:\Documents and Settings\[account-name]\Application...

Where Do I Find Output Files in MP3 Rip & Burn?

After you rip the CD tracks or convert the audio files you can find the output WAV, MP3, WMA, AAC, OGG, APE, and VQF files by selecting the shortcut "Output." You can also define the...

Where Can I Get a Receipt for My Order?

You will need to first sign in to your CoffeeCup account using the e-mail and password that were used when making your purchase. Once logged into your account, choose “Orders &...

When Viewing My Homepage on the Internet I Just See a File Listing.

You probably didn't write the correct catalog-name in the dialog box Internet Connection under the menu Settings > Internet Connection. Double-check all the FTP information in this...

When Trying to Publish My Shop I Receive the Error "Failed While Saving Products"

If you are trying to export or publish your shop and you receive an error message that says, "Failed while saving products," the likely cause is a security setting in your anti-virus...

When Trying to Connect, the Program Just Hangs.

Try disabling Passive Mode . To do this, navigate to File > Manage Servers , select the desired profile, and uncheck Passive Mode . If the program still will not connect, consult this...

When I View My Homepage on Other PCs, the Fonts and Layout are Different.

Most likely what is happening is that you've used a non-web-safe font. ( Click here for help understanding what a web-safe font is. ) The ultimate source of the font being rendered on a web...

When I Try to Upload, I Get the Message "No Changes Were Detected."

If you receive this message, it is because you have already uploaded all your changes. If you feel you have received this message in error, go to Tools > Show Folder Status . This opens a...