Support Articles

Sort By: Title | Newest | Most Views | Highest Rated

What are the Server Requirements to Use Website Access Manager?

To use Website Access Manager, you should be running an Apache or Apache-compatible server (including lighttpd and EhttpD). Windows IIS platforms are not supported even if they are running a...

What is a Website?

Before jumping into web design, it’s important to make sure you have a basic grip on what websites are and how they work. Essentially, a website is a collection of documents known...

Chapter 3: Creating a New Webpage

There are three ways to create a new page in the HTML Editor: using the Quick Start Wizard , starting from scratch, using a layout, or using a theme. Quick Links: New Blank Page...

What Meta Tags Should I Add to My Website?

There are three main Meta tags that should be in all websites. They are listed below by importance.  Title: What Is The TITLE Element? Towards the top of a webpage's HTML code,...

Create a favicon

Add a fun favicon, short for favorite icon, which is a tiny graphic that appears in the web browser tab when your site is opened. These icons are also used by mobile phones when saving a webpage...

Chapter 1: Managing The Responsive Grid with Layout Maker

Row & Column Management in the Grid Keeping the content and page elements organized at every possible display width is virtually impossible without the use of a good grid system. Grid based...

How Do You Use Free FTP?

Getting Started The first thing you have to do in order to use Free FTP is set up your server profile. You can do this by clicking File > Manage Servers . This will open the My Servers...

Why Do Form Elements Look Different in Certain Browsers?

When you publish a form with Web Form Builder, not everyone will see the exact same results. This is just the nature of the web, as no two browsers (or even versions of a browser) render HTML and...

I Can't Connect.

If you receive a specific error, refer to the FTP Error Codes article in this Knowledgebase. If not, there are several possible causes for this issue. The best way to determine if the reason you...

Is CoffeeCup Software Compatible With Windows 64-Bit?

The short answer is: yes, 99.9% of the time.  The long answer is this: All of our software is designed to work on Windows 8, 7, XP, and Vista 32-bit and 64-bit systems. However, we...

The Payments Property in Web Form Builder

You can accept payments in Web Form Builder by enabling the form payments option. You can then configure certain form elements as payment fields. To enable form payments, click the Settings...

Responsive Content Slider

Create Responsive Slideshows and Presentations Direct from the CoffeeCup labs is Responsive Content Slider. This app gives you the ability to combine pictures, text, buttons, icons and...

Use Your Own Domain Name for Your S-Drive Site

Did you know that you can purchase a domain name and have it point to your S-Drive site? Following a couple simple steps, you can have this set up and running in a matter of minutes. Purchase a...

Working With Text in Visual Site Designer.

We here at CoffeeCup Software believe in design freedom. That said, there are certain best practices you should follow if you want your website to look its best. This is one of them. The best...

Adding a Drop-Down List to an HTML Form.

Drop-down lists are slightly different from other HTML form elements in that they present multiple options. This being the case, the HTML Editor contains a special tool for keeping your...

What is a WIF File?

WIF is a vector-based image format used exclusively with our nifty Web Image Studio software, and it stands for Web Image Format . It’s not viewable in a browser—and therefore not...

Uploading Files

Follow these three steps to upload your files to your server: Step 1: Once you are connected to your server, navigate to the folder where you want to store your files. You can do this by...

How to Set Up and Test a CNAME Domain with S-Drive

Did you know that you can use your own domain name for your S-Drive Site? It's true! We highly suggest following this simple tutorial to learn how to do it. However, if you just need to...

I Receive an Error That Refers to MFC42.dll.

When you receive this error, it means that the version of MFC42.dll on your computer is older than the one installed with the program. For whatever reason, the file is not being updated during...

S-Drive Academy

New to S-Drive? Need help with an S-Drive feature? Just looking for some good ol'-fashioned learning? You've come to the right place! S-Drive Academy is your premier destination...

How Does the Convert Animated GIF to Flash work?

This will convert the animated GIF of your choice to the Flash format SWF. This SWF file can be used in a webpage just like any other SWF file. You can press the "View HTML"...

How to use CSS Display Properties in Responsive Layout Maker

Display Properties are used for controlling the way elements flow within your layout. All elements have a default display depending on what type element it is. Usually this is block or inline....

Responsive Email Designer Quick Start Guide

INTRODUCTION Email based customer interaction and newsletter marketing has drastically grown in importance for all types of companies over the past few years. Despite the critical nature of...

How to Create a Style Sheet.

Style sheets open up a whole new world of customization for HTML. They give you control over characters, words, and lines, and allow you to change things such as the alignment of text, margins,...

Practical responsive site design with RSD

Practical responsive site design Creating a static reference design There are many, many good existing fixed-width websites. Instead of redoing the entire design and approach, they can be...

I Get an Error When I Try to Open the Help File.

If you get an error message when trying to open the PDF Help file, it is probably because you don't have a PDF reader installed on your computer. Here's a list of free PDF readers you can...

FTP Return and Error Codes.

If you experience errors uploading with Direct FTP, you may want to check the access logs on your server for any of the following FTP error codes. 500 Series: The command was not accepted...

How to Create a Custom Toolbar.

Everyone loves a toolbar. Why spend time digging around in menus when you can accomplish a task with the click of a button? Well, with the HTML Editor's customizable interface, you can get...

How Do I Add Custom Dictionaries to the HTML Editor?

To import other language dictionaries into the HTML Editor for spell checking needs, first download the .adm file for the language you want to add from the list below. Save it into C:\Program...

Using Mouseovers in Visual Site Designer

On a webpage, a "mouseover" is the state of an object when the mouse cursor is hovering over, but not clicking on, an object on the page. Often, that object will change color, position,...