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Upload Files to a Specific Directory

Once you've saved your Video Player files to your hard drive (XML, SWF, etc.), a window will appear with the files to upload and the code you need to copy to your hard drive. Click the...

What Payment Options Do You Accept?

We currently accept all major credit cards (Visa, MasterCard, Discover, AMEX) as well as our new PayPal option. Unfortunately, we do not accept direct bank transfer as form of payment at this...

What is the Difference Between a Product and a Category?

A product is an item that you sell in your online shop. Each product belongs to a Category . A category is a group used to organize your products. For example, you can set up a category...

Learn About HTML - Web Publishing

Web Publishing Where can I put my newly created Web pages? How can I get my own domain name? How can I block my hosting service's advertisements? Where can I announce my...

I Get a T_OBJECT_OPERATOR Error when Submitting a Form

If you've published/uploaded your form to your server and are testing it, you might see an error that looks similar to this when clicking the submit button: Parse error : syntax error,...

My Card Was Declined, but I See Charges from You on My Account. Did My Order Process Successfully?

The charge you see on your account is a pre-authorized hold. Since our system has declined your card, the transaction will not post. The hold will drop off from your account according to your...

How Do I Install Shopping Cart Creator?

If you are installing the registered version of the software, it is highly recommended that you uninstall the trial version before installing the registered version, and then restart your...

What's the Difference Between the Classic and New Web Form Builder?

Our Flash-based Web Form Builder has been one of our most popular applications to date, but we completely redesigned it to make it take full advantage of HTML 5, the most recent standard in web...

Uploading Files

Follow these three steps to upload your files to your server: Step 1: Once you are connected to your server, navigate to the folder where you want to store your files. You can do this by...

I Can't Connect.

If you receive a specific error, refer to the FTP Error Codes article in this Knowledgebase. If not, there are several possible causes for this issue. The best way to determine if the reason you...

425 Can't Open Data Connection

Error : 425 can't open data connection This error usually arises from not having passive mode turned on. To do this, go to File > Manage Servers , select the server profile you wish...

Why Use CoffeeCup Direct FTP?

CoffeeCup Direct FTP is a program designed to give users the ability to transfer files from a home computer to a server. For instance, if you are designing a website, you can use Direct FTP to...

Can I Transfer My Profiles to Another Computer?

To backup your Direct FTP database, you simply need to copy the file to a secure location. Once you do that, you can then install Direct FTP on the new system and copy the file back.  Here is...

How to Add Flash Objects to Visual Site Designer.

Follow these steps to add a Flash object created in one of our Flash programs ( Photo Gallery , Web JukeBox , etc.) to a Visual Site Designer page. You will need to have both applications open....

What are the system requirements for Menu Builder

Menu Builder is built all on the latest HTML and CSS standards to create an awesome looking menu. This means you need to be using the more modern browsers for the menu's to display correctly in...

After Upgrading to 6.x, I Can No Longer Connect to My Server.

Incorrect Proxy Information First, you should make sure you did not enter proxy server information by mistake. If you don't know what a proxy server is, or if you have not been instructed...

How Do I Turn On the Word Wrap Feature?

To turn on the Word Wrap feature, go to View > Toggle Word Wrap or click the Edit Display icon in the Code Editor toolbar (it's the second-to-last one on the right) and select...

Using the Frame Designer

So, you're ready to put your coding experience to the test by creating a page with frames? The HTML Editor can give you a boost with its Frame Designer. Here's how you work with it:...

Adding a Firestarter Animation or Other SWF File to a Visual Site Designer Website

This article explains how to insert a Flash animation created with Firestarter into a webpage created with Visual Site Designer. You can also follow these steps to add any SWF file to a Visual...

530 Login Incorrect

Error : 530 login incorrect This is caused by an invalid username or password. If this connection has worked in the past, you may try deleting the profile and creating it again. Also, check to...

Setting Up Secure FTP.

If you plan to upload files containing sensitive information and would like an added level of security, you can enable this option in Direct FTP. Navigate to File > Manage Servers , click...

How Does the Convert Animated GIF to Flash work?

This will convert the animated GIF of your choice to the Flash format SWF. This SWF file can be used in a webpage just like any other SWF file. You can press the "View HTML"...

FTP Return and Error Codes.

If you experience errors uploading with Direct FTP, you may want to check the access logs on your server for any of the following FTP error codes. 500 Series: The command was not accepted...

When I Start Visual Site Designer, it Won't Go Past the Splash Screen.

This issue could be caused by having Large Fonts (120 DPI) enabled in Windows. Visual Site Designer only works with Normal Fonts (96 DPI). Here's how to change these settings: Windows...

I Can Connect to My Server, But I Can't Upload.

There are several potential reasons why you are not able to upload your webpages: You may need to upload your files to a specific subfolder on your server. To set this subfolder,...

How to Ignore Queries with Sitemapper

First Off, What the Heck Is a Query? Glad you asked! A query is part of a URL containing a question mark and information about the page in question. Here's a URL that contains a query:...

Start Creating Your Movie with Firestarter

The first time you start Firestarter, a quickstart wizard will load, allowing you to create your first movie. If you ever wish to load the quickstart wizard when Firestarter is running, click...

It Takes a Long Time to View My Webpages on the Internet.

Try to cut down on the number of large images or objects on your pages. For more information about large objects in Visual Site Designer, consult this article: I Am Told by Visual Site...

How to Add a Form to Your Page

So, you want to add your form to a web editor such as the Web Editor, HTML Editor, or Dreamweaver huh? Well, here are three options to help you on your way. Option1 :...

Setting Up Payments in Web Form Builder

You can accept payments via forms made in Web Form Builder by configuring a payment provider. To do so, click the Settings toolbar icon and choose the Payment tab. To enable payment options...