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What Does "Passive Mode" Mean?

If you're having trouble connecting, sometimes the solution is as simple as enabling Passive mode. You can find this option by navigating to File > Manage Servers and putting a checkmark...

Using the Editor Pane in Direct FTP

Not only does Direct FTP have the ability to upload files, it also comes with a built-in, fully functional HTML editor. For the most part, the Editor functions just like any plain text editor,...

Can I Edit the ID3v2 Tags of Existing MP3 Files on my Hard Disk?

Sorry, the ID3v2 Tag editor is not designed to edit the tags of existing MP3 files on the hard disk.

When Trying to Connect, the Program Just Hangs.

Try disabling Passive Mode . To do this, navigate to File > Manage Servers , select the desired profile, and uncheck Passive Mode . If the program still will not connect, consult this...

Why Do I Get Disconnected After a Certain Period of Time?

There is nothing in Direct FTP that will automatically terminate the connection, but the server will usually implement some type of auto-disconnect feature for security reasons. You should contact...

No Video Device Selected

This error means the Web Video Recorder does not detect the camera or capture device on your computer. Make sure that the camera or capture device is connected directly to your PC and...

I Accidentally Deleted File(s) and/or Folder(s). Can I Recover Them?

At this time, there is not a tool available in Direct FTP to recover accidentally deleted files. However, if your Web hosting provider has a backup of your site, this may be possible. Contact...

Setting Up Secure FTP.

If you plan to upload files containing sensitive information and would like an added level of security, you can enable this option in Direct FTP. Navigate to File > Manage Servers , click...

I Can Connect to My Server, But I Can't Upload.

There are several potential reasons why you are not able to upload your webpages: You may need to upload your files to a specific subfolder on your server. To set this subfolder,...

When I View My Homepage on Other PCs, the Fonts and Layout are Different.

Most likely what is happening is that you've used a non-web-safe font. ( Click here for help understanding what a web-safe font is. ) The ultimate source of the font being rendered on a web...

Uploading Files

Follow these three steps to upload your files to your server: Step 1: Once you are connected to your server, navigate to the folder where you want to store your files. You can do this by...

I Can't Delete Certain Files or Folders.

If, when trying to delete certain files or folders, the icon just flashes, disconnect and then reconnect to your server and try again. If this doesn't work, you may want to contact...

Creating Links to Downloadable Files.

Follow these steps to add a link to a downloadable document on your page. Note : This tutorial assumes you are working with Website Projects. For more information about how to use...

How Do I Change File Permissions? / How Do I CHMOD?

If you need to change the permissions of a file or folder on your server (a process also known as CHMOD ), you can use the handy tools in Direct FTP. First, select the file or folder whose...

Change Coloring Options

By default, the colors Image Mapper uses are as follows: Default area color: Gray Mouseover area color: Red Selected area color: Blue Of course, if the image you use has colors that...

I Forgot My FTP Username and/or Password.

Contact your hosting provider, and they will be able provide this information, as well as any other server account information you may need.

About Cookies

The CoffeeCup Support System uses cookies to remember who you are after you have successfully logged on. If your browser is set up to not allow the saving of cookies, you will not be able to log...

Cannot Convert Videos

Some users have reported that they are unable to convert videos using CoffeeCup Ad Producer. The problem has to do with a codec installed on the computer that is conflicting with ours. Codec is an...

Squares or Question Marks Appear in Place of Spaces.

These characters will appear in place of spaces if the text was originally written in another application, such as Microsoft Word, and then copied and pasted into the Visual Editor tab . The...

I Can't View the Help File.

Note : In HTML Editor version 2009 and later, the .chm help file was replaced with a PDF. To upgrade to the latest version of the HTML Editor, download it from your My Products page . If you...

The Google PageRank Concept

The Google PageRank Concept Google, the worlds most successful search engine, has been on the cutting edge of ranking websites since it's inception. When Google was invented, it was built...

Uninstalling Software

Typically, you can uninstall the software with the uninstaller in the program menu by going to: Start > Programs > CoffeeCup Software > APP NAME > Uninstall If you are having trouble doing it...

No Such Interface Supported

If you get the "No Such Interface Supported" error when either launching HTML Editor or trying to access the Visual Editor in the program, this means you have installed the software...

How Do I Find the RGB or Hex Code for a Color on My Screen?

You can use the Eyedropper tool to select a color from anywhere on your screen. Here's how: First, select the Eyedropper tool from the Toolbar . This minimizes Website Color...

What is Website Color Schemer?

Website Color Schemer is a program that helps you choose a color scheme for your website. After all, we don't want OUR users creating websites with mismatched colors ;) Select colors...

FTP Overview.

What is FTP? What does FTP stand for? What do I use FTP for? What does ... mean? What is an FTP client? What is a server profile? What is Passive...

Changing Modes

There are three main modes for uploading files in an FTP client: auto, ASCII, and binary. All text-based files are uploaded in ASCII mode, whereas all images, movies, and audio files are uploaded...

Adding an External Style Sheet to Your Webpage

Cascading Style Sheets (also known as CSS or style sheets ) are an excellent way to control the design of your website. The one drawback is the excess code they can add to your website. This...

Cannot Log In to the Admin Area

There are a few reasons why you may not be able to log in to the Admin area. 1. You did not upload the files to the exact URL you specified in Step 1 of the setup. If that is the case, the...

Web Design

The Internet is all but a necessity for most people. It's almost as popular as the television; every household has one — or, in this case, has a connection. From social networking to...