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Why Can't I See the Folders on My Server?

If you are entering your FTP settings in Website Access Manager and cannot see the folders on your server when you click the Browse button to select your home directory, you'll need to...

Converting

1. Click the Audio Converter button to open the Audio Converter tool . 2. Select the input format from the drop-down list provided, and then use the window on the left to browse your...

What is Hosting?

What is Hosting? What do these terms mean? What is a Web Server? What does HTTP stand for? What is a Domain Name? What is an IP Address?...

My Store Header Disappears When I Remove the Logo and Shop Name.

If you remove the logo and shop name from the header in certain Shopping Cart Creator themes, the header will disappear. This is because there isn't any data in the header. To fix this, use...

What is the Difference Between Shopping Cart Creator and Shopping Cart Designer?

Shopping Cart Creator (Pro and Basic) and Shopping Cart Designer Pro are two different programs with two different sets of functions. They cannot be used interchangeably. If you want to have an...

What Happens to My Custom Themes when the Trial Version of Shopping Cart Designer Expires?

When the trial version of Shopping Cart Designer expires, you will no longer be able to open any of the custom themes you created or apply them to a store in Shopping Cart Creator. However, if...

How Can I Track Which Users Have Logged in and What Pages or Files They Accessed?

Information about which users are logging into the protected areas of your website can be found in your web server access logs. Contact your hosting provider to see if you can use access logs...

What are the Limitations of the Trial Version of Shopping Cart Designer?

The trial version of Shopping Cart Designer has the same functionality as the registered version, with a few exceptions: You cannot remove the "Shopping Cart Designer Software...

What are the Limitations of the Trial Version of Shopping Cart Designer Pro?

The trial version of Shopping Cart Designer Pro has the same functionality as the registered version, with a few exceptions: You cannot remove the "Shopping Cart Designer...

Server Profile Information.

Clicking the Servers button in the Toolbar or navigating to File > Manage Servers opens the My Servers window . The My Servers window allows you to set up a server profile you can use to...

Applying Your Styles to a Webpage

There are two different methods of adding a style sheet to your webpage: Embed the style sheet on your page Link to an external style sheet. To embed the style sheet in your page,...

How Many Products and Categories Can I Add to My Shop?

You can add a combined total of 300 categories/subcategories and 3000 products to your shop.

Can Shopping Cart Creator Manage My Inventory?

Shopping Cart Creator puts complete control over inventory in the hands of the store owner. This gives you the responsibility for keeping track of the number of your available products. If your...

Can Shopping Cart Creator Handle Downloadable Products?

Shopping Cart Creator is equipped to handle downloadable products in the same way it handles physical products. This gives you, the shop owner, the most control over your inventory. Please note...

I Don't Know HTML. Can I Still Use the Program?

Using CoffeeCup HTML requires that you understand the basics of HTML, but you don't need to be an expert. In fact, just reading the online help articles should be enough to get you up and...

Shopping Cart Creator Help Manual Errata

At this time, there are no known errata for the Shopping Cart Creator Help manual. It's picture-perfect ;) If you've found something that needs to be changed, or if you just have suggestions...

What are the System Requirements for CoffeeCup HTML Editor?

To use the latest version of CoffeeCup HTML Editor, you must be using Windows XP Service Pack 3, Windows Vista, or Windows 7/8  with Internet Explorer 8.0 or higher. If you are using a...

How Do I Add Custom Error Page Themes I Have Downloaded From the CoffeeCup Theme Store?

Follow these steps to install your error page themes: Download your themes from your Orders and Downloads page . Open Website Access Manager. Click the Error Pages...

How Do I Set Up Custom Error Pages?

To set up custom error pages, click the Error Pages button in the toolbar. This opens the Custom Error Pages tab of the Advanced Settings window . The first step is to...

How Do I Block Certain Users From My Site?

So there's a certain user who keeps spamming your website, or a range of IP addresses that causes nothing but trouble, and you want to make sure they can't access your website. No...

How Do I Edit Error Page Themes?

If you know HTML and CSS, you're fully equipped to edit the error page themes you can add to your site with Website Access Manager. To do so, first install the themes in Website Access...

What Are Error Pages, and What Do the Error Codes Mean?

When a user makes a bad request on a website — trying to visit a page that doesn't exist, for instance — they get taken to a special page called an error page . By default,...

How Do I Locate Full Order Details When Using Authorize.Net?

The API Shopping Cart Creator Pro uses with Authorize.Net only allows a small number of characters to be sent over e-mail with the order details. However, this information can be found online in...

Intro to HTML5 and CSS3 Errata

At this time, there are no known errata for the CoffeeCup Software Intro to HTML5 and CSS3 . It's picture-perfect ;) If you've found something that needs to be changed, or if you just...

Why Can't I Use the Visual Editor with an HTML5 DOCTYPE?

The reason the Visual Editor won't work with an HTML5 DOCTYPE is because it was built around HTML 4.01. As a result, it does not recognize HTML5 tags such as <video>, <audio>,...

How to Change the Version of Internet Explorer in the Preview Tab.

As of HTML Editor 2010 SE and higher, the Preview tab uses Internet Explorer 8 (as long as it's installed on your system). Not only is this more modern, it also allows you to work with...

I See Strange Characters on My Page when I Preview My Website.

Some of our users have reported that they see strange characters like "Ã¥ fÃ¥" when they preview their webpages. These characters do not appear in the...

How to Install Themes in the HTML Editor 2010 SE.

Follow these steps to install themes you have purchased from our Theme Store in the HTML Editor 2010 SE ( Note : If you are using an older version of the HTML Editor, you can upgrade by...

How to Transfer Themes From an Older Version of the HTML Editor to the Latest Version.

Follow these steps to transfer a theme installed into an older version of the HTML Editor to the latest version: Go to  C:\Program Files\CoffeeCup Software\Themes....

My Website was Messed Up when I Upgraded to the HTML Editor 2010 SE. What Happened?

This problem has to do with the way older versions of the HTML Editor handled mistakes in code. Versions 2009 and lower were more forgiving of mistakes in code, which, while easier in the short...