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Cannot Convert Videos

Some users have reported that they are unable to convert videos using CoffeeCup Ad Producer. The problem has to do with a codec installed on the computer that is conflicting with ours. Codec is an...

About Cookies

The CoffeeCup Support System uses cookies to remember who you are after you have successfully logged on. If your browser is set up to not allow the saving of cookies, you will not be able to log...

I Forgot My FTP Username and/or Password.

Contact your hosting provider, and they will be able provide this information, as well as any other server account information you may need.

Change Coloring Options

By default, the colors Image Mapper uses are as follows: Default area color: Gray Mouseover area color: Red Selected area color: Blue Of course, if the image you use has colors that...

How Do I Change File Permissions? / How Do I CHMOD?

If you need to change the permissions of a file or folder on your server (a process also known as CHMOD ), you can use the handy tools in Direct FTP. First, select the file or folder whose...

Creating Links to Downloadable Files.

Follow these steps to add a link to a downloadable document on your page. Note : This tutorial assumes you are working with Website Projects. For more information about how to use...

I Can't Delete Certain Files or Folders.

If, when trying to delete certain files or folders, the icon just flashes, disconnect and then reconnect to your server and try again. If this doesn't work, you may want to contact...

Uploading Files

Follow these three steps to upload your files to your server: Step 1: Once you are connected to your server, navigate to the folder where you want to store your files. You can do this by...

When I View My Homepage on Other PCs, the Fonts and Layout are Different.

Most likely what is happening is that you've used a non-web-safe font. ( Click here for help understanding what a web-safe font is. ) The ultimate source of the font being rendered on a web...

I Can Connect to My Server, But I Can't Upload.

There are several potential reasons why you are not able to upload your webpages: You may need to upload your files to a specific subfolder on your server. To set this subfolder,...

Setting Up Secure FTP.

If you plan to upload files containing sensitive information and would like an added level of security, you can enable this option in Direct FTP. Navigate to File > Manage Servers , click...

I Accidentally Deleted File(s) and/or Folder(s). Can I Recover Them?

At this time, there is not a tool available in Direct FTP to recover accidentally deleted files. However, if your Web hosting provider has a backup of your site, this may be possible. Contact...

No Video Device Selected

This error means the Web Video Recorder does not detect the camera or capture device on your computer. Make sure that the camera or capture device is connected directly to your PC and...

Why Do I Get Disconnected After a Certain Period of Time?

There is nothing in Direct FTP that will automatically terminate the connection, but the server will usually implement some type of auto-disconnect feature for security reasons. You should contact...

When Trying to Connect, the Program Just Hangs.

Try disabling Passive Mode . To do this, navigate to File > Manage Servers , select the desired profile, and uncheck Passive Mode . If the program still will not connect, consult this...

Using the Editor Pane in Direct FTP

Not only does Direct FTP have the ability to upload files, it also comes with a built-in, fully functional HTML editor. For the most part, the Editor functions just like any plain text editor,...

Can I Edit the ID3v2 Tags of Existing MP3 Files on my Hard Disk?

Sorry, the ID3v2 Tag editor is not designed to edit the tags of existing MP3 files on the hard disk.

What Does "Passive Mode" Mean?

If you're having trouble connecting, sometimes the solution is as simple as enabling Passive mode. You can find this option by navigating to File > Manage Servers and putting a checkmark...

FTP Return and Error Codes.

If you experience errors uploading with Direct FTP, you may want to check the access logs on your server for any of the following FTP error codes. 500 Series: The command was not accepted...

What are Java Applets used for?

Java Applets are usually used to add small, interactive components or enhancements to a webpage. These may consist of buttons, scrolling text, or stock tickers, but they can also be used to...

The Images I Upload Appear Distorted.

This can occur if you upload your pictures in ASCII mode instead of binary. To switch the transfer mode, navigate to Actions > Transfer Mode , and then select the proper mode from the list....

Change the Configuration of Your Map

When you first created your image map, you specified options such as map name and a default URL if a user misclicks. You can always reset these values by clicking Document menu > Map...

Vista Isn't Displaying the Files in my Working Folder.

By default, the HTML Editor will save files in the Working folder, which is located at C:\Program Files\CoffeeCup Software\Working . However, Vista may interfere with this process, creating a...

How to Enable Javascript in Your Browser

To enable Javascript in your browser just follow the steps below: Internet Explorer Firefox Chrome Opera Safari Internet...

How Many Computers Can I Install One License Purchase On?

With a single license purchase, you can install the software on up to three computers at one time that are under your sole operation. This allows you to use the software on your home computer,...

What Kind of Customer Support Services Do You Offer?

You can find a wealth of video tutorials, Knowledgebase articles, and other helpful information in the help sections of all our software. You can reach this section by going to our site, clicking...

How Do I Unsubscribe From the CoffeeCup Newsletter?

If you scroll to the bottom of the CoffeeCup newsletter, you will see the following text: You can change your newsletter settings here at any time. All requests are honored but may take up...

What Payment Options Do You Accept?

We currently accept all major credit cards (Visa, MasterCard, Discover, AMEX) as well as our new PayPal option. Unfortunately, we do not accept direct bank transfer as form of payment at this...

Where Can I Get a Receipt for My Order?

You will need to first sign in to your CoffeeCup account using the e-mail and password that were used when making your purchase. Once logged into your account, choose “Orders &...

I Did Not Receive an Order Confirmation Screen or E-mail. What Should I Do?

Please contact the Sales team immediately before continuing to ensure that your order has been placed successfully and we will be happy to help.