The CoffeeCup Support System uses cookies to remember who you are after you have successfully logged on. If your browser is set up to not allow the saving of cookies, you will not be able to log in.

What is a cookie?

A cookie is a small amount of data that is sent to your Web browser from a Web server. This data is never "executed" as code, so it can't contain programs or viruses, and can't be longer than 4,000 characters. Cookies are generally used to help websites determine the state of your "client."

Why does the CoffeeCup Support system use cookies?

We use cookies to help identify you to the system during a logged-in session. The cookie is used as part of system security to ensure you are the only one with access to your current session. We only store your e-mail address and password if you select the Remember Me option. We also want to make it clear that we do not distribute your cookie information to other organizations. No other sites outside this one can access this cookie. After you successfully log into the system, you are assigned a number of unique strings of numbers. It is these strings of numbers that are written to your system as the cookie. These strings of numbers identify you to the system while you are logged in. Each time you log into the system, it checks to see if this cookie is there. If it is missing, you are given a new string of numbers. These numbers are not stored on our Web server, nor do we track them.

What about security?

A cookie cannot be used to extract data from your system. When a cookie is set, your browser checks it for length, an expiration date, and the domain from which it came. This domain checking means that only this site can access your Customer Care cookie. We do not distribute your cookie or account information to other companies and, as stated before, we do not store your access code, user ID, or password in your cookie.

We hope this information clarifies the role of cookies on this site.