I made this site (www.jillneimark.com) that I had got handed over from Eric Rohloff early 2014. This was before the responsive site builders, only the responsive menu builder has been used. So I used media queries and coded in the HTML Editor. The pages have php includes. The site has been working fine, and there have been quite a number of updates.

Now the site owner is reporting a problem: She only gets the mobile menu, regardless of which viewport she is viewing the site at. I have tried, with IE11, Edge, Ffx, Chrome, Opera, plus Safari and Ffx on a Mac, and they all show the menu correctly. I can't find out what is causing her to see only the mobile menu. I have asked her to clear the cache and try another browser, but it doesn't look like it's helping much.

I checked the php version on the server and found it was 5.5.38, whereas the current version is 7.2 I think. Could that be a reason? But the fact that it is displaying ok for me, I guess is an indication that this has nothing to do with the php version. Can anyone spot or think of a possible reason for this problem?

I haven't done anything with this yet. I could try a fresh upload, but I'll wait a bit to let some of you take a look at it as it is now.

8" tablet full menu in landscape, mobile in portrait.

Keith

Yes, thanks. That's the way I see it too. But how on earth can whatever it is, get screwed up to show mobile menu in wide viewport? Anyone?

Zoom 250 % ?

Works ok for me in large screen.
Scripts are out of date? But I see no problems on my equipment.
Keith

I bet she has here browser zoomed up like twin stream stated.

The browser zoom explanation seems logical.

If the client has actually tried other browsers as well (would they all have such a zoom setting?), I'm wondering whether it could be a display setting on the client's computer.

Might the client be willing to allow a remote session on her computer so that you can check what's really happening?

Frank

Thanks for the hints. I had actually thought about the display settings, but I wouldn't have thought that it would be possible to zoom that much.

I'll contact her and then we'll see...

I can get it to do it at 200% but that setting is ridiculous unless you have sight problems.

I have had similar issues in past and the answer always is operator error or computer problems.

The website appears to be fine.

Keith

I wrote to the site owner this morning asking for a screen shot, and just now I got a reply saying it seems fixed. She didn't say if she had done anything though.

She also said she had a lot of visitors to the site from Bulgaria. Does anyone of you happen to be there, or would that be from the forum spammers ?