need help on this concept - Post ID...

User 2592388 Photo


Guest
1 post

Hello everyone, i need a help regarding this process below.

Assume that a company is maintaining a database about the customers address and mobile number when the customer calls the company the server should automatically disconnect the call in the first ring and a message should be sent to the representative of the company who is near by the location of the corresponding customers address and a message should be delivered to the customer also regarding that they have reached the company. is it possible to make this process fully computerized instead of using someone to handle this process, what will be the practical ways to implement this?? awaiting for your help thanks a lot
User 187934 Photo


Senior Advisor
18,829 posts

This type of thing would be handled through a computerized switch board system. It's really not in the realm of website design.:)
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https://ericrohloff.com
User 464893 Photo


Ambassador
1,611 posts

I would think using a server then if the person was using a smart phone they could click on a link to start the ball rolling via a website otherwise switching a phone call would not be in the realm of website design as Eric pointed out.
However a form created with "Web Form Builder" would handle a web response with a bit of manipulation fairly well with the info emailed to the client.
The Guy from OZ


User 2927187 Photo


Guest
2 posts

Yes, you can do this whole process by making customize software that can easily detect the nearby person of your company and all the things you want to do..


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