Jo Ann wrote:
They have done that already, sent emails and will be sending more before that goes into effect. It hasn't gone into effect yet except for items they no longer offer at all, that being what you're having an issue with unfortunately. What you "should" have done, and might still be able to do, is just ask CC for a copy of that module rather than demanding an upgrade, which is asking a bit much, as they usually will provide you with a copy of something that you do not have a download link for anymore. That's what you need to ask for, not for a free upgrade or refund for something they haven't sold for quite a few years already. As for the download being gone it's because it's no longer used at all. The ones that are still using it were most likely grandfathered in because they were "already" using it. You weren't apparently or you wouldn't be asking for it now right? Just guessing here.
They have done that already, sent emails and will be sending more before that goes into effect. It hasn't gone into effect yet except for items they no longer offer at all, that being what you're having an issue with unfortunately. What you "should" have done, and might still be able to do, is just ask CC for a copy of that module rather than demanding an upgrade, which is asking a bit much, as they usually will provide you with a copy of something that you do not have a download link for anymore. That's what you need to ask for, not for a free upgrade or refund for something they haven't sold for quite a few years already. As for the download being gone it's because it's no longer used at all. The ones that are still using it were most likely grandfathered in because they were "already" using it. You weren't apparently or you wouldn't be asking for it now right? Just guessing here.
when they upgraded the script, I had NO DOWNLOADS available for me. and I had to create 4 or 5 support tickets because whenever I created a support ticket it got erased a few minutes after the creation
I haven't updated my store for quite a while (since I took it down), so yes, I was not using it. they have already given me the DL link once again. and also got me un-banned from the forum...
Jo Ann wrote:
Anyways, griping about it here won't help your situation any, if you get too nasty you may ruin your chances of being able to convince the CC team to give you a link to download it again. It usually doesn't take much for them to do that for people, but if you get nasty about things, I can guarantee you that no one wants to help a jerk... just sayin'
Anyways, griping about it here won't help your situation any, if you get too nasty you may ruin your chances of being able to convince the CC team to give you a link to download it again. It usually doesn't take much for them to do that for people, but if you get nasty about things, I can guarantee you that no one wants to help a jerk... just sayin'
as I mentioned before I already sorted things with the support.
