I do about 40 websites for charities and non-profits as a volunteer and generally use lots of Coffee Cup stuff since it usually works and is OK for guys like me who are really not geeks.A review of the forums generally shows most entries by those doing sites for a living and very skilled at obscure coding. That is not me and I suspect thousands like me.
I appeal to you to continue support for the Web Form Classic. I have had to revert to it and am grateful I kept it installed and it still works.
I bought the 'new' form builder right when it came out and right away ran into confusion posting issues. No, I do not use the S- drive as I cannot leave these 40 non-profits in a spot if Coffee goes out of business or something. I still have some problems over this program loading to my server as it requires a massive FTP loading and very careful placement on the server for each add-on site.
BUT even with that solved problems constantly crop up. I have tried it many, many times and it just gives me grief. I already was in touch several times about the lack of themes showing with the theme button on the top row but that was a small issue.
On one site the form was working fine for months. Today it started to fail advising the time zone was not set. I went in and set it and reloaded everything. Still gives same response. Why did it start to fail after months working. I have had to create a Classic - it works. The charity is disappointed since they think they lost some new members
Created a new one today for another site and it would not send the results by email to me. Just said it would not send it and also did not advance to the URL entered when it stopped to give the failure notice. Strangely, when I checked my email it had sent me the copy for the submitter as I asked. There is nothing wrong with the Send mail on the server - it worked for other things. and worked for some of Web Forms. Created form in Classic and it works fine.
Today I have resolved I have to give up on this piece of your software. It takes too much time to redo over and over. It makes for huge forms. The same entry spaces in Classic can go down the page maybe 700 pixels whereas in Web Form it can stretch down 1500 to 2000. Sorry. It is a shame since I would like to use some of the built in features like the PayPal for joining associations but don't dare now.
Just thought you should know from a regular web guy who uses many of your programs with success but this one is a loser to me.

The Classic version is dead, gone and kaput!

If you are having issues though Bob, you really should take advantage of our support system. The last time you emailed us was back in June. I am sure if you can give us the opportunity to help, any issues that you have can certainly be fixed. Before you give up on us, do let us at least help you out.

Uploading really should not be a problem either. If you can upload an swf, xml and php file, that is no different then uploading what the HTML version creates. Just go into the _exported folder and upload everything in there and you will be good to go.

http://www.coffeecup.com/help/articles/ … your-page/

So do not toss in the towel Bob. This is easily fixable stuff.

Hi Bob,

I was like you and loved the simplicity of the flash based web form builder. Lots of my clients commented on how well the forms worked and I was happy.

But, things change. The now "classic" web form builder created cool forms using Flash and this is not supported by anything Apple make. Since Apple are making phones and tablets that end up in a high percentage of peoples homes and offices, the use of Adobe Flash was bound to become an issue sooner rather than later.

I have taken the plunge and converted my forms to the new version and while the WFB software is quite different to the Classic WFB, it is actually more intuitive and easier to use if you give it a chance.

The beauty of the new version is that it is purely based on html5 and css3 which means it is cross platform and more importantly, cross device compatible.

As Scott rightly suggests, the best 1st step would be to open a support ticket and let Coffeecup resolve any of the problems that you are having which relate to the new software. They are ready and willing to help and they will go the extra mile every time. So, you can look forward to getting to grips with the new WFB and enjoying it.

You can create simple forms quickly, you can also create complex forms with ease and you can now enjoy two fantastic features - adaptive and responsive.

Adaptive means that the form can have rules which relate to how the user fills out the form. If they make a certain selection, you can enable or disable the next feature/field/list etc. which allows you to gather very specific information if that's what you need.

Responsive is another cool aspect. This is where the form will automatically adjust to suit the screen size (resolution) viewing it. So, someone using a PC/Laptop sees the form in a size and layout that suits their device, but equally, someone viewing your form on a mobile phone or touchpad will see the form adjusted to their screen size. It's automatic and you only create the form once, but it responds to each viewing screen by itself. Cool, eh?

Trust me Bob, I guarantee you that the transition to WFB from the classic version is more than worth the brief learning curve and the great people at Coffeecup are ready and willing to help you with any issues. So, open a support ticket here: https://www.coffeecup.com/help/myroom/ and get yourself going with WFB

Best wishes,

David

Sorry to have to agree with Bob somewhat here, i too find the the new form far more complicated

Its fine on SDRIVE, but installing into my Just Host account has been a real pain, I have not successfully updated any of my forms yet I just cant get my head round it

The wedding car site in signature is on SDRIVE and that works beautifully

Scott i think its the usual problem, it does to much , and that makes it not so simple

Do you think it is hard to build a form or hard to upload Viv? Did you try using one of the templates that come with the software? If uploading seems to be difficult, that is the easy part. With the Classic version you had to upload files, so the same process applies here. There are just more of them. In the _exported folder, we made it easy for this process. Just select the .PHP file and folder and upload. That is it. No muss, no fuss.

As with anything new, it takes time to learn the features. If you give yourself that time and don't fight it, I guarantee you will find it easy to use. I GUARANTEE IT!

Hi Viv,

I use the forms on my own server as well as on an S-Drive account.

There is a good walk-through on the process when using your own host here:
http://www.coffeecup.com/help/articles/how-to-add-a-form-to-your-page/

If you're using VSD, in the Edit->Add Files menu you can add the php file to the root, then create the folder structure as per the one exported by WFB and then populate the folders in the same way as they are populated in the export. This might be the part you are saying is tricky.

You have to add files and create directories. It's not possible to add a directory complete with contents so you just need to look at the way the files are exported and then recreate the same directory structure and load the right files into the right directories.

Maybe a routine could be developed for VSD called "import from WFB" in some future release, to automate this procedure. Scott?

Dave

In all honesty I was probably one of the ones that said (to myself) "what a piece of crap" first time I used it. In fact I think my first post on the forums was complaining about it, I had been using the flash form builder and was as happy as a clam with it. But then reality hit me and I decided that I really need to learn this, like it or not........
I did, and I wouldn't even consider going back to the flash version, WFB is far superior in its capabilities, you just have to stick with it and learn how to use it.

Biggest issue to me with the software was form design, by that I mean placing your elements, you have to learn to get the feel of moving things around by using sizing, padding and sometime just dead space, but once you get the hang of that it starts getting easier and easier.

I do agree with Viv, uploading via FTP to a regular server can be daunting, sometimes things just don't seem to go where they should and I have from time to time just taken one file at a time so I could make sure it goes just where I want it but it does all work, for me I think I just haven't spent enough time with proper placement in my own folders because eventually I get everything where it needs to go.

S-Drive, now that IS a cake walk. I decided to use my freebie S account to test a site I am rebuilding, it is so bullet proof that even my cat could upload the site to it.

I think this is half way there, VSD users like a simpler approach than html editors

if the form builder was integrated better into VSD (ie) like the gallery there was an icon which opened it up. and then it found the files produced and installed them (who am i kiding flying pigs)

now we just need VSD to write the website as well

In my personal opinion... We as users need to do a little bit of work. We can not just open a program and expect it to build our site for us. That is why we are Web Designers. We are not Program Open Upers.

We have to take some responsibility and do some of the work yourself by learning how to use things that we may not understand. There is a lot that I have to learn, but I write notes, I ask for help when needed and go from there. If there is something I can not figure out, I make it a point to learn what I did wrong and try again.

VSD is simple to use for some. HTML Editor is simple to use to some. But with ALL things in life we have to learn how to use them, take the time and just do it. If you do not have the time to do this, then you should hire the services of someone that does.

Not trying to be mean here just saying what is on my mind.

Yes I too wondered why I first bought WFB but after a ton of upgrades the program has become something that just about covers anything one would want where forms are concerned.

I admit deciding what to add to email output takes a bit to get used to but once that's sorted it becomes a breeze. I am hoping for the ability to ftp to any host.