I'm happy to pay any fee, which I repeatedly did; I bought a licence for each and every Coffeecup application for a reason. I'm happy to pay ... same goes for RED2 or any app. But the shrouded policy seems very, very strange to me. And there just doesn't seem to be any sound explanation for this 'Surprise, you'll have to pay again this time' policy. It's dead silent as soon as you drop this question. Is this so strange to ask?
Unfortunately, I did not get this message, nor do I think it was sent, in April. Instead I emailed Suzanne and received the particulars in July, after I had previously thought that $9 paid for the upgrade to 2.5 version only to find out more money was needed to fully upgrade. Messy communication strategy for sure but corrected by later information
Having said this, I upgraded based upon my belief that Coffee Cup is an honorable company that is customer centered and in my experience never let their customers down always giving them the lowest possible prices recognizing most of us are small independent concerns.
Just my opinion
And even now, there's nothing but complete silence even though a statement on this forum would clarify everything. But no ... utter silence.
https://www.youtube.com/channel/UCL8qVv … ttneYaMSJA
The full upgrade cost is $39 from V1 to V2.5. Since you purchased the mini upgrade (for $9) in April you'll actually save $11.
Suzanne Whats the cost of upgrade from V2.1 to V2.5? for just a period of 3 month I have to pay $19, isn't too much and probably within few month I have to pay yet another upgrade? sorry your upgrade policy is not clear
I understand your point about not understanding the upgrade policy. However, regardless of a few dollars here and there, the overall cost for any CC software is still way below Adobe, and the CC software produces top-rate code and reduces my programming time by hours if not days for some projects. They provide excellent support and respond quickly. For that, I'll give them a break if their update charging policy is not quite clear.
Want personal and specialized help with RLM, RSD or with converting your VSD (or other) site to RLM/RSD? Email me at email@example.com or call 865-687-7698.
I went to 'Your Support Room' and submitted a support ticket entitled '439 upgrade not available in my downloads' and Suzanne replied with a personalised link for my download, complete with the appropriate discount applied for previous upgrades paid for.
Here's my five penny worth on whether it's an upgrade or update. In my opinion an update fixes issues with the current software (bugs etc) and an upgrade adds functionality. I do not believe that you should not have to pay for an upgrade if it fixes bugs in existing software; what you have paid for should be bug free and do exactly what it is meant to do. If you are happy with the software as it is and it does what you want it to then stick with the version you have got, if the added functionality gives you something beneficial then upgrade but be prepared to pay for it. Admittedly the upgrade includes elements which are technically 'free' but how else would you get them incorporated into the software without the work Coffee Cup have done?
We still use Microsoft Office 2007, it does exactly what we need it to do and I see no benefits from upgrading to more current versions.
We apply the same sort of principle to the 300+ websites we manage on behalf of our clients. If Google changes its algorithm for SEO and those changes are within the remit of the website we have built then we will update for free, if it is outside of this scope (e.g. going from a fixed width mobile to fully responsive) then we will offer the upgrade to our clients at a cost.
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