Can't connect to server with FTP...

User 19672 Photo

Registered User
3 posts

I keep getting error message. ISP says thing are OK at their end. Error message - There was a problem receiving data across the network. Check your system for firewalls and antivirus programs that may be blocking the program's network access. You could also try to change the Passive mode setting for this server. [56] Additional information: Recv failure: Connection was reset Spent hours on this and am getting no where.
User 187934 Photo

Senior Advisor
17,967 posts

Hi Al,
Who's your host?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
Here's my CoffeeCup SCCP Shop with examples of what can be done.
This is a site I built for my work.(RSD)
This is a site I built for use in my job.(HTML Editor)
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
User 10077 Photo

Senior Advisor
935 posts

Many web hosts that have encountered require that you have Passive Mode selected. That would be the first thing I would look at.

Want personal and specialized help with RLM, RSD or with converting your VSD (or other) site to RLM/RSD? Email me at or call 865-687-7698.
User 19672 Photo

Registered User
3 posts

I contacted the ISP or Host and they showed that their end was working. The problem turns out to be Norton anti-virus. Norton block incoming TCP traffic by controlling Windows 10 firewall. You have to make an exception in Norton for a program to receive TCP data.
See attached file on how to allow an FTP program access.
The one thing that the gentleman from (who supplied the information on how to allow FTP Direct access through Norton) does not mention is that Norton doesn't take the changes you make until you restart the computer. The simple restart bit drove me nuts.

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