This is a HostGator/EIG issue. HostGator tech support, once excellent, is nearly worthless and blames everything but themselves. I have contacted HostGator 3 times over this issue. After long, 30+ minute, wait times for both phone and Live Chat, they just tell me that everything checks out on their end. This is experience is typical of what happens to a hosting company after they are acquired by EIG. EIG moves the accounts to servers in Utah and cuts back on tech support. It happened with BlueHost and now Hostgator. I am going to request that the client change hosting companies to a non-EIG host. I have moved most of my own websites to Site5. DFTP works just fine on Site5, just like it used to work fine on HostGator.
BTW, I have the latest version of Direct FTP installed.
From my time in the forums I have seen this problem with HostGator come up a lot since the take over. You may want to move hosting providers. CC has an excellent S-Drive service that has been mentioned before. I would consider moving because to me customer support means more then cheap hosting especially when the problems start.
https://www.youtube.com/channel/UCL8qVv … ttneYaMSJA
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