Submitting problem? - Post ID 290223

User 2409260 Photo

2 posts

I'm updating our website's job application form, and I'm running into trouble when users try to submit the form.

Here's the test I made on a coffecup site:
It works perfectly fine!

Then I moved it over to test on the website:
When I fill it out and press submit, it gives me "the connection was reset..." on firefox, and "no data received" on chrome.

The code for the submit button itself (if that's the cause of the problem) is:
<div id="fb-submit-button-div" class="fb-item-alignment-left">
<input id="fb-submit-button" class="fb-button-special" type="submit" value="Submit"
<input type="hidden" name="fb_form_custom_html" />
<input type="hidden" name="fb_form_embedded" />
<input id="fb_js_enable" type="hidden" name="fb_js_enable" />

What am I missing?
Thanks so much for checking this for me!
User 38401 Photo

Senior Advisor
10,951 posts

Hiya Kaellynn,

Are you using the paid version of the Form builder or the Lite version (free)? If you're using the free Lite version that is only able to put forms on the S-Drive. You cannot use the code from there and put it on external sites if that's what you're trying to do.

If you're using the paid version of the Form Builder, then you should have no issues with putting it on the other site using the Export function in the File menu of the program.

Let us know how you're putting the form on your page and we can go from there.
User 2409260 Photo

2 posts

Aha! I am using the Lite version. I will simply link the one that works until the boss buys it :)

Thanks so much!
User 38401 Photo

Senior Advisor
10,951 posts

You're quite welcome, holler if you need any other assistance when you do get to the point of using the paid version :)
User 2570114 Photo

Registered User
3 posts


I would appreciate your help. Done several form on my own server and it works. This is on another server.

I get the following error

Your form could not be submitted for the following reason(s):
Failed to send an email to "".

I do get the reservation!

Can you please help, Marijke
User 187934 Photo

Senior Advisor
19,126 posts
Online Now

Hi Marijke,
Who's your host for your form?
The server test looks to missing some email settings. … essiontest
Looks like you may need to do a manual setup. … m-builder/
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
This is a site I built for use in my job.(HTML Editor)
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
User 2624719 Photo

Registered User
231 posts

Hi Marijke
I have had this problem and it turned out to be my server on the hosting was using the wrong PHP version i changed the PHP and it worked . just something that might be worth checking

Regards Adrian

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