THEY WILL REMOVE THE SOFTWARES FROM YOUR DL LIST AS SOON AS THEY FIND A WAY TO CHANGE THE SOFTWARE NAME, SO THAT YOU HAVE TO BUY IT ONCE AGAIN!!!

SOFTWARE I BOUGHT:
Shopping Cart Creator (win/en)
Google Checkout Module for Shopping Cart Creator (win/en)
Authorize.net Module for Shopping Cart Creator (win/en)
The HTML Editor (win/en)
Image Mapper (win/en)
Direct FTP (win/en)
GIF Animator (win/en)
StyleSheet Maker (win/en)
WebCam (win/en)
Firestarter (win/en)
Discontinued - Button Factory (win/en)
Password Wizard (win/en)
PixConverter (win/en)
Visual Site Designer (win/en)
MP3 Rip & Burn (win/en)
Web Form Builder (win/en)
Flash Blogger (Discontinued) (win/en)
Discontinued - RSS News Flash (win/en)
Flash Website Search (win/en)
Google Sitemapper (win/en)
Live Chat (win/en)

SOFTWARE AVAILABLE FOR ME TO DOWNLOAD:
The HTML Editor 12.8
Website Color Schemer 4.1
Firestarter 7.3
Visual Site Designer 7.0
Direct FTP 6.9
Shopping Cart Creator 3.9
Authorize.net Module for Shopping Cart Creator 3.8
Image Mapper 4.2
PixConverter 4.0

Several of those have been discontinued. Some have also become free.
http://www.coffeecup.com/freestuff/

WELL THEY SHOULD BE ON MY DOWNLOAD PAGE,EVEN IF THEY ARE FREE
AND THE ONES THAT WERE DISCONTINUED ARE MARKED AS DISCONTINUED...

MOST OF THEM WERE NOT AVAILABLE FOR ME UNTIL I POSTED A FEW SUPPORT TICKETS...

I think you need to turn off your cap. lock, as it makes your post come across as unfriendly.
Your posting in a user support forum and that's noway to get support.
How about posting
"Why are some of the apps I purchased missing from my download area?"

I already did that... more than once... and my problem was not solved... (one of the things that made me create this topic was their support answer)


the support answer:






so if google checkout still works for those who have it, why can't I download the module I paid for?

and sorry for the caps I was working on something else and need the caps.

I don't think there was every a separate module for it. You either use it or you don't inside the app.

Instead of bitching Ricardo, why did you not take the responsibility of backing your purchases up? Seems more of a problem with you than CoffeeCup.

If that program was so important, why did you not back it up. USB drives and cloud services are cheap, so there is NO EXCUSE for not having a backup.

My 22 cents anyways.

I'm pretty sure that this download removal situation hasn't happened yet though, so you still have time to get your programs downloaded before it does.

@Eric: Yeah there was a separate module for the payment processing way back when it first came out, but it's been integrated into the programs now so it's not needed at all.

@Ricardo: See above in what I wrote to Eric, that module isn't necessary anymore, even if you did need to use Google Checkout as it's all integrated now into the program. If your version of SCC doesn't have it, then get the current version so it does and you'll be all set if you are using that payment gateway before it's phased out.

Other than that, there's no sense in complaining on this situation really. CC has been pretty good about hosting our software for us for many many years and haven't charged us a penny to do so. This means people like me, who didn't keep them locally would download it whenever I formatted, reinstalled, etc. which leads to a lot of unneccessary bandwidth use on CC's end that they shouldn't need to deal with. Since I'm one of the culprits using it all the time, I guess if I don't have an issue with it, I don't see why anyone else should lol.

Most software companies don't give you that free. Many of them include a 1 year download guarantee for a Fee of around $7.99 a year for each program you purchase from them. So if you look at Ricardo's list of 30 programs (mine is that plus a handful more) that would be about $240.00 per year to let the software company host it for you to download at your convenience. I can personally say I can get and provide hosting to anyone that needs it for their downloads at a fraction of that cost lol.

So truly, at least they are giving us fair warning it's coming and giving us time to get our software downloaded and put safely somewhere else. And after this change is implemented you'll have a full 30 days to get your newly purchased software so it's all good

the removal happened to me since the day when they updated the shopping script.


I don have the PRO version, so I still need those modules (that is why I asked them either to refund me or give me a free upgrade)


I agree with that, but if they are changing the way thing work, they should at least give the users a warning to DL all their softwares

They have done that already, sent emails and will be sending more before that goes into effect. It hasn't gone into effect yet except for items they no longer offer at all, that being what you're having an issue with unfortunately. What you "should" have done, and might still be able to do, is just ask CC for a copy of that module rather than demanding an upgrade, which is asking a bit much, as they usually will provide you with a copy of something that you do not have a download link for anymore. That's what you need to ask for, not for a free upgrade or refund for something they haven't sold for quite a few years already. As for the download being gone it's because it's no longer used at all. The ones that are still using it were most likely grandfathered in because they were "already" using it. You weren't apparently or you wouldn't be asking for it now right? Just guessing here.

Anyways, griping about it here won't help your situation any, if you get too nasty you may ruin your chances of being able to convince the CC team to give you a link to download it again. It usually doesn't take much for them to do that for people, but if you get nasty about things, I can guarantee you that no one wants to help a jerk... just sayin'