Not receiving confirmation...

User 495282 Photo


Registered User
132 posts

I have a client who just informed me that he is not receiving any confirmation emails after someone fills out a form on his website. I have checked and rechecked the email addresses and can't get the form to work the way it should. The site was created 3 years ago using VSD, and until last weekend apparently was working fine. The form was created with CC's Web Form Builder and the site is hosted on S-Drive. The webpage with the form is located at paradisecovemarinahs.com/rentalform.html Any suggestions?
Booth Kates

Patience...Persistence...Practice

http://www.boothkates.com
http://www.susiekatesdesigns.com
http://www./paradisecovemarinahs.com
http://www.thehillsab.com

User 187934 Photo


Senior Advisor
20,271 posts

I would open a support topic since it's S-Drive hosted. Looks like you have a Captcha error on the form.
I see this error.
Input error: k: Format of site key was invalid
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 495282 Photo


Registered User
132 posts

Thanks Eric.......will do!
Booth Kates

Patience...Persistence...Practice

http://www.boothkates.com
http://www.susiekatesdesigns.com
http://www./paradisecovemarinahs.com
http://www.thehillsab.com

User 2699991 Photo


Registered User
5,392 posts
Online Now

Hi from sunny Bali
Follow this link to get how to solve the captcha error

You can find steps here at

http://www.coffeecup.com/help/articles/ … s-invalid/
Mastering The Understanding With Hands-On Learning
NEW TO "COFFEECUP SITE DESIGNER" FOUNDATION 6 FRAMEWORK?
STUCK ON SOMETHING?

LEARNING & UNDERSTANDING "THE HOW TO"? THE WHY'S & THE WHEREFORE'S?
WITH WAYAN'S STEP BY STEP TUTORIALS


A simple quick way to contact me
https://mawarputih.coffeecup.com/forms/contact-wayan/
User 2699991 Photo


Registered User
5,392 posts
Online Now

By the way can't even see the captcha field on the form here in Bali, & no matter what format I use for my phone number it rejects it as being not a valid phone number (even though it is)
Mastering The Understanding With Hands-On Learning
NEW TO "COFFEECUP SITE DESIGNER" FOUNDATION 6 FRAMEWORK?
STUCK ON SOMETHING?

LEARNING & UNDERSTANDING "THE HOW TO"? THE WHY'S & THE WHEREFORE'S?
WITH WAYAN'S STEP BY STEP TUTORIALS


A simple quick way to contact me
https://mawarputih.coffeecup.com/forms/contact-wayan/

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.