Not receiving confirmation emails......

User 495282 Photo


Registered User
132 posts

I have a client who just informed me that he is not receiving any confirmation emails after someone fills out a form on his website. I have checked and rechecked the email addresses and can't get the form to work the way it should. The site was created 3 years ago using VSD, and until last weekend apparently was working fine. The form was created with CC's Web Form Builder and the site is hosted on S-Drive. The webpage with the form is located at paradisecovemarinahs.com/rentalform.html Any suggestions?
Booth Kates

Patience...Persistence...Practice

http://www.boothkates.com
http://www.susiekatesdesigns.com
http://www./paradisecovemarinahs.com
http://www.thehillsab.com

User 187934 Photo


Senior Advisor
20,271 posts

I would open a support topic since it's S-Drive hosted. Looks like you have a Captcha error on the form.
I see this error.
Input error: k: Format of site key was invalid
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 495282 Photo


Registered User
132 posts

Thanks Eric.......will do!
Booth Kates

Patience...Persistence...Practice

http://www.boothkates.com
http://www.susiekatesdesigns.com
http://www./paradisecovemarinahs.com
http://www.thehillsab.com

User 2699991 Photo


Registered User
5,392 posts

Hi from sunny Bali
Follow this link to get how to solve the captcha error

You can find steps here at

http://www.coffeecup.com/help/articles/ … s-invalid/
Mastering The Understanding With Hands-On Learning
NEW TO "COFFEECUP SITE DESIGNER" FOUNDATION 6 FRAMEWORK?
STUCK ON SOMETHING?

LEARNING & UNDERSTANDING "THE HOW TO"? THE WHY'S & THE WHEREFORE'S?
WITH WAYAN'S STEP BY STEP TUTORIALS


A simple quick way to contact me
https://mawarputih.coffeecup.com/forms/contact-wayan/
User 2699991 Photo


Registered User
5,392 posts

By the way can't even see the captcha field on the form here in Bali, & no matter what format I use for my phone number it rejects it as being not a valid phone number (even though it is)
Mastering The Understanding With Hands-On Learning
NEW TO "COFFEECUP SITE DESIGNER" FOUNDATION 6 FRAMEWORK?
STUCK ON SOMETHING?

LEARNING & UNDERSTANDING "THE HOW TO"? THE WHY'S & THE WHEREFORE'S?
WITH WAYAN'S STEP BY STEP TUTORIALS


A simple quick way to contact me
https://mawarputih.coffeecup.com/forms/contact-wayan/

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