•Failed to read or decode form...

User 2082484 Photo


Registered User
8 posts

I already have, with no luck. I will try again this evening when I get home.
User 103173 Photo


VP of Software Development
0 posts

Steve Cripple wrote:
I already have, with no luck. I will try again this evening when I get home.

In my experience that issue is always caused by a bad upload. You can test this by publishing that form to S-Drive. If it works there, then you know the project file is fine and the problem is with the uploading.
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User 2818626 Photo


Registered User
3 posts

I have the same problem!

Your form could not be submitted for the following reason(s):
• Failed to read or decode form configuration .

I have tried every thing at least 3 times and I can not get the CCup Form builder to work on my website.
(A wasted day)
That was the main reason I purchased the software. Everyone can supply you with a software that builds the form but I have been looking for over a year for anyone that know how to make the form process at the server. Anyone know someone who knows forms and form processing?
User 2484360 Photo


Registered User
3,293 posts

TW wrote:
I have the same problem!

Your form could not be submitted for the following reason(s):
• Failed to read or decode form configuration .

I have tried every thing at least 3 times and I can not get the CCup Form builder to work on my website.
(A wasted day)
That was the main reason I purchased the software. Everyone can supply you with a software that builds the form but I have been looking for over a year for anyone that know how to make the form process at the server. Anyone know someone who knows forms and form processing?


Well, that is no good. Open up a support ticket and include your .fb file and link to the form on your server and we will take a look at the issue.
User 516429 Photo


Registered User
78 posts

Hi, I am also getting this message : Failed to read or decode form configuration. on a form that was working fine until recently. I uploaded new files but it still doesn't work. Any ideas.

Home page form "Find a Photographer" www.ppocc.org

Thanks!
User 516429 Photo


Registered User
78 posts

Never mind, found the problem. Its' working now
User 1040054 Photo


Registered User
1 post

Hello,
I use form builder version 2.5 build 5437. I have had numerous forms on my site for years.
My isp recently upgraded php to version 7.3
I was able to use the PHP Version Manager in cpanel to roll it back.
I rolled back to:
PHP Version Updated!
PHP version on /home/theatre3/public_html has been updated. New version is PHP 7.0.33 . I republished all the folders and all except one form work again. I am still getting an error message on this page( https://theatrethree.com/volunteer.html) I get the error message:
Your form could not be submitted for the following reason(s):
Failed to read or decode form configuration.

Can you check it out and HELP!?

Thank you in advance!, Russell Pulick , rpp44@optonline.net.

User 187934 Photo


Senior Advisor
19,126 posts
Online Now

Hi Russell,
I would open a support topic as this type of error is hard to diagnose. Post back when you get an answer.
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