Can't uninstall the trial version -...

User 139888 Photo


Registered User
18 posts

When trying to uninstall the trial version the uninstaller can't open the install log file. I tried re-downloading and installing over the top but got the same error.
User 38401 Photo


Senior Advisor
10,951 posts

Hiya Dennis,

I would suggest you put in a support ticket to get help with this if someone doesn't answer it by tomorrow evening. I know I've seen others post about this every once in a great while, but I don't recall what they had to do to fix it sorry. Hopefully someone will have an easy answer for you, but if not then be sure to put in a support ticket as I'm sure the team can help ya :)

**EDIT**
After I posted this I did a quick search for "install log files" and found this thread which may help:

http://www.coffeecup.com/forums/html-ed … ml-editor/

If not, try a search for that string of words again as it came up with quite a few posts.

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