Site Designer build not compatible...

User 3039784 Photo


Registered User
3 posts

Just purchased Site Designer (build 3429) and a template from the online store "Company One"/ When I try to create a new site with the template, I get a message that the template file was created with build 3436 which is not compatible with my current build. When I check if I have the most current build in SD it says I do.
User 2699991 Photo


Registered User
4,782 posts

Yep you are right, I think this theme must have been made with a beta version of SD which hasn't been released

You need to inform the CC team about this, and they can help you.

fill out a support ticket and let them know
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User 3039784 Photo


Registered User
3 posts

Not a great way to start with their products.....
User 3039784 Photo


Registered User
3 posts

They fixed it!
User 2699991 Photo


Registered User
4,782 posts

Patrick Turnmire wrote:
They fixed it!

Glad to hear that
You will find that the cc support people are pretty good.

Mistakes like that don't happen very often and once reported usually rectified pretty quick.

Good luck with your new project.
Mastering The Understanding With Hands-On Learning
NEW TO "COFFEECUP SITE DESIGNER" FOUNDATION 6 FRAMEWORK?
STUCK ON SOMETHING?

LEARNING & UNDERSTANDING "THE HOW TO"? THE WHY'S & THE WHEREFORE'S?
WITH WAYAN'S STEP BY STEP TUTORIALS
Contact Me For One To One Assistance
https://alphathemes.coffeecup.com/forms … an%281%29/

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