Images loading as Grey Folders - Post...
Can anyone tell my why this is happening and how to fix it so I can see the thumbnail?
Before considering doing that it will probably be useful to try to establish where the problem lies. If not already done, I would be inclined to check the following regarding the offending .png files -
(a) In Windows Explorer, if the view is set to see icons (Extra large, Large, Medium-sized, or Small), do they show correctly or are they similarly greyed out? (It could be a problem with those particular .png files, or some corruption that has occurred in the Windows operating system.)
(b) If a completely new SD V3 project file is made, do they get greyed out in the Resources box of that new project file? (If it happens only in a particular project file, then some corruption is likely to have occurred to that file, and the CoffeeCup team may be able to mend it.)
(c) If another computer is available on which to test the matter, does the problem still occur there?
If the above don't reveal that the problem lies with the .png files themselves or with some corruption in the Windows OS, then the fact that these matters have been checked can be included in a report to 'My Support Room'.
I haven't uploaded this project to the internet yet and the images do display properly on the canvas. It just doesn't have a thumbnail image in the resources panel which is annoying because it's not as easy to identify which image to use. Some have the correct image and some have a grey folder, I'm intrigued as to why some work and some don't.
I opened a new file and the same thing happens with these particular images.
I realised that all the images that show as a grey folder were ones I used an online image optimiser to reduce file size. All the ones that display properly were not. Any thoughts?
I use (not free) NXPowerLite Desktop 8, and compressed .png files show up fine in the SD V3 Project Resources panel.
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