Theme Error - Post ID 273819

User 2323929 Photo


Registered User
2 posts

I was recently prompted to download an update for Shopping Cart Pro which I did (version 3.9 build 4296) and since then
I have this error message ("Failed to check licence for theme" "Theme path cannot be empty")
coming up whenever I try to preview my shop in a browser or if I try to export my shop for upload. I have not moved my theme. Any thoughts?
User 103173 Photo


VP of Software Development
0 posts

Try clicking themes and re-select your theme again.
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User 2323929 Photo


Registered User
2 posts

It doesn't show up under themes. It's been a while but I believe it used to show up under MyThemes but nothing shows up there now.
User 488672 Photo


Registered User
38 posts

Weird, I also have this error and it seems my theme has been deleted.
What files do I need to download from the website to restore my theme ?
User 2088758 Photo


Senior Advisor
2,578 posts
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What theme are you guys using?
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User 2147626 Photo


Senior Advisor
2,942 posts

If it is a default theme that came with SCC or SCCP, then simply re-install the program and it should be there.

If it is a theme you purchased after the fact, then go to https://www.coffeecup.com/help/myproducts/themes/
and download the theme again. Then double-click on the theme file to install it. :cool:
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User 407288 Photo


Registered User
8 posts

Hello Scott:
I am having the same problem
about the theme
and people are telling me my cart is not working?
I crashed my machine and need to restore it from the server...
how is that done as I can not find any info here
thanks...

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