Articles tagged “Windows” - Sort by...

Cannot Convert Videos

Some users have reported that they are unable to convert videos using CoffeeCup Ad Producer. The problem has to do with a codec installed on the computer that is conflicting with ours. Codec is an...

How Do I Back Up My Databases in Website Access Manager?

Backing up your files frequently is always a good call — you never know when a backup might come in handy. If you wish to back up your files for security purposes or to use your saved...

How Do I Move My Cart to Another Computer?

If you work on your shop on multiple systems, you will need to copy the data to each computer you work on. To do this, open your existing shop and go to File > Save Shop As . Create a new...

How Do I Reuse Graphic Objects?

Select the object you want to reuse and copy it to the Windows clipboard by going to Edit > Copy or by using the keyboard shortcut Ctrl+C . The object is now available to be pasted until...

How to Disable Firewalls.

Please note that disabling firewalls may compromise the security of your computer. If you must disable a firewall in order to use a program, be sure to enable it again once you are finished using...

I Can't Find My Project on My Computer.

Visual Site Designer saves your projects with the file extension .vnu . To pull up a list of all the .vnu files on your computer, go to the Windows Taskbar and select Start > Find >...

I Can't View the Help File.

Note : In HTML Editor version 2009 and later, the .chm help file was replaced with a PDF. To upgrade to the latest version of the HTML Editor, download it from your My Products page . If you...

I Get an Error When I Try to Install Firestarter.

Try downloading the installation file again. If you get a message asking if you would like to overwrite the previous one, click Yes . Before you begin the installation process, make sure you...

I Receive a Message About Active Content when Trying to Preview My Site in Internet Explorer.

To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer...." Some users have reported seeing...

Is CoffeeCup Software Compatible With Windows 64-Bit?

The short answer is: yes, 99.9% of the time.  The long answer is this: All of our software is designed to work on Windows 8, 7, XP, and Vista 32-bit and 64-bit systems. However, we...

Uninstalling Software

Typically, you can uninstall the software with the uninstaller in the program menu by going to: Start > Programs > CoffeeCup Software > APP NAME > Uninstall If you are having trouble doing it...

Uploading Files

Follow these three steps to upload your files to your server: Step 1: Once you are connected to your server, navigate to the folder where you want to store your files. You can do this by...

Vista Isn't Displaying the Files in my Working Folder.

By default, the HTML Editor will save files in the Working folder, which is located at C:\Program Files\CoffeeCup Software\Working . However, Vista may interfere with this process, creating a...

When I Start Visual Site Designer, it Won't Go Past the Splash Screen.

This issue could be caused by having Large Fonts (120 DPI) enabled in Windows. Visual Site Designer only works with Normal Fonts (96 DPI). Here's how to change these settings: Windows...

Why Does My System Not Detect a CD-ROM when One is Inserted?

You need to install ASAPI on your computer. You can find more information here.

Windows 2003 Server Does Not Stream FLV Videos.

When Macromedia Flash Player movie files that stream external FLV files (Flash videos) are placed on a Microsoft Windows 2003 server and then viewed in a browser, the SWF file will play...