Software Must Be Reinstalled After...

User 2208098 Photo


Trial User
1 post

Test driving the trial version to see if I like this product. After every session I have to reinstall the software, it won't load after I exit. This is the error message from Windows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: vsd.exe
Application Version: 7.0.19.0
Application Timestamp: 4d822cd7
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: 0eedfade
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= … cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
User 629005 Photo


Ambassador
2,174 posts

Try running as Administrator...
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User 2211545 Photo


Registered User
63 posts

Any solution to this besides running as admin. I see no option to do that. I've used this program for years and never had this issue. Now, suddenly, I have to reinstall it every time I want to use it. I get the exact same message as above: Problem signature:
Problem Event Name: APPCRASH
Application Name: vsd.exe
Application Version: 7.0.24.0
Application Timestamp: 50589047
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: 0eedfade
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Has anyone solved this?
User 103173 Photo


VP of Software Development
0 posts

This can happen even if you are running as an Administrator, and it is caused by Windows very strict security settings.

IMPORTANT: You must follow all 3 Steps if Run as Administrator does not correct the issue (Step 1).

Step 1:
First, configure the shortcut to always run as administrator. Here's how:

1. Right-click the shortcut icon, and click Properties.
2. Click the Compatibility tab.
3. Here, put a check mark by Run This Program as an Administrator.
4. Next, put a check mark next to Run This Program in Compatibility Mode For: and ensure Windows XP Pro Service Pack 3 is selected.
5. Click OK.

In the end your settings should match this:
https://www.coffeecup.com/files/predefined/run-as-admin.png

Step 2:
Set the application as an exception to Windows Data Execution Prevention (DEP) feature. Normally if this is the culprit, you'll get a little bubble along the taskbar notifying you, which will allow you to set the offender as an exception.

Step 3:
One last option that could be the cause of this, and related to the DEP feature, is User Account Controls. This is the large window that appears in Vista asking you to "Allow" or "Deny" access to functions within programs. You can turn this off within your Control Panel > User Accounts window, along the left-hand pane.
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