Your form could not be submitted ......

User 1937185 Photo


Registered User
52 posts

IT'S WORKING! *happy dance*

The error was occurring because the client emails were on an exchange server. The web form builder works great as long as the "TO" and "FROM" emails are valid on the server that the files reside on.

Using any external emails requires some manipulation. My server tech support says: "Contact scripts using external emails should be set to use SMTP authentication, port 2525 and the Outgoing connections manager tool of your account control panel should be disabled via the Advanced tab of the panel main screen."

But making any of those changes is not something I wanted to try after all this frustration so I did a workaround. The form doesn't show what emails the results go to so it didn't matter that I put the files on another domain (mine). Changed the "TO" email and left the "FROM" blank. Works like a charm.

Or you can always use "S-Drive"

If any of the above is confusing, welcome to the club! CUZ IT WAS FOR AWHILE... but now it works!
User 38401 Photo


Senior Advisor
10,951 posts

Hiya Cindy,

I'm glad you got it all worked out, hope that form does a good job for ya :)
User 2570114 Photo


Registered User
3 posts

Hi,

This is related to bonairerentacar.com forms (9)

I get the following errorrs

Your form could not be submitted for the following reason(s):
Failed to send an email to "name@domainname.com".
Failed to send an email to "name@domainname.com".

For several reason I moved servers. I moved the website to Siteground. The web forms worked on my previous server. My mail goes through Google Apps.

I have contacted support and they are not able to help me. Any suggestions

Any help would be so much appreciated, Marijke
User 103173 Photo


VP of Software Development
0 posts

Marijke Wilhelmus wrote:
Hi,

This is related to bonairerentacar.com forms (9)

I get the following errorrs

Your form could not be submitted for the following reason(s):
Failed to send an email to "name@domainname.com".
Failed to send an email to "name@domainname.com".

For several reason I moved servers. I moved the website to Siteground. The web forms worked on my previous server. My mail goes through Google Apps.

I have contacted support and they are not able to help me. Any suggestions

Any help would be so much appreciated, Marijke

You can find instructions on how to fix this here at http://www.coffeecup.com/help/articles/ … g-reasons/
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 2570114 Photo


Registered User
3 posts

With the help of Siteground's support we found the problem by editing

the

user.cfg.php

file

It is working fine now.

Marijke
User 417015 Photo


Registered User
1 post

Hi, just moved to siteground and I'm having some issue with the form. I would appreciate if you could share what changes I need to make to this file user.cfg.php to solve the problem. Thanks
User 122279 Photo


Senior Advisor
14,439 posts

Are you aware that you are replying to a 9-year-old post?
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 2088758 Photo


Senior Advisor
3,082 posts

You never know maybe he will share LOL :D:D:D:D
Taking over the world one website at a time!

Steve Kolish
www.misterwebguy.com

YouTube Channel:
https://www.youtube.com/channel/UCL8qVv … ttneYaMSJA

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.