Why is this? - Post ID 175450

User 2018631 Photo


Registered User
9 posts

I tested my form mail and sent it to another email I have. In the From: it comes up with "Root User". What am I missing. I wanted it to come up with my name.
User 103173 Photo


VP of Software Development
0 posts

That is probably caused by you not entering in an email address for the Auto-Response message from address. I bet you have a name in there instead of a valid email address.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 2018631 Photo


Registered User
9 posts

Scott,

The information is entered as follows;

Notification; Box checked

To: Emailed address entered

Auto Response; Box Checked

From: Estimating Department

To: [Email]

As instructed; To add the email address from the completged form, use the "Name" property of that field within brackets. "Email" is the name and in brackets.

Resipient receives From: "Root User"
User 103173 Photo


VP of Software Development
0 posts

SoCaliVP wrote:
Scott,

The information is entered as follows;

Notification; Box checked

To: Emailed address entered

Auto Response; Box Checked

From: Estimating Department

To: [Email]

As instructed; To add the email address from the completged form, use the "Name" property of that field within brackets. "Email" is the name and in brackets.

Resipient receives From: "Root User"

See I was right. Look at the From address. That is a NAME. You need to use a valid EMAIL address.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 2018631 Photo


Registered User
9 posts

Scott,

Thanks, U Da Man!!!
User 2018631 Photo


Registered User
9 posts

Scott,

New issue. Auto Response arrive like this;

Hello "Name", We received your request to have our estimator meet you at your residence on 2/1/11, Saturday at 2:00pm to discuss all your patio cover options. Your estimator will be Tom XXX. Tom has over 7 years in our industry and worked for "Company" for the past 3 years. He (Tom) will have product samples and color charts for you to inspect. If you have any questions, feel free to contact our office at 000-000-0000. Thank you, "Website Name"

I want it look like this;

Hello "Name",

We received your request to have our estimator meet you at your residence on 2/1/11, Saturday at 2:00pm to discuss all your patio cover options.

Your estimator will be Tom XXX. Tom has over 7 years in our industry and worked for "Company" for the past 3 years. He (Tom) will have product samples and color charts for you to inspect.

If you have any questions, feel free to contact our office at 000-000-0000.

Thank you,

"Website Name"

User 629005 Photo


Ambassador
2,174 posts

Sounds to me like you are probably needing to place some line break tags in the message format... <br />
Living the dream, stocking the cream :D
User 103173 Photo


VP of Software Development
0 posts

Phil is correct. You need to add some <br> or <p> tags to separate the content.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

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