Before updating today to the latest update when I self publish the form (not using S-Drive) the form would show up but it was not at all formatted like it couldn't find the style sheet.

An example of one that the formatting isn't showing up is here http://marlenegeorge dot com /00TeleclassRelationships.html

I just built another form that has the same issue so I looked for updates and see that now there is a change to frame in the form instead of loading all the code. However now I get a form can't be found 404 message. I've tracked it down to the fact that your form is building an added layer that is not included in the path. i.e. your path shows up as src="planners-form/planners-form.html" However I've found in the folder structure it's actually planners-form/planners-form/planners-form.html

I've attached a copy of the file structure that the software created versus the src code listed above. Otherwise the form is now showing up flawlessly I just have to figure out how to get rid of the captcha key error.. I must be missing something.

If you look on the export dialog at STEP 2, there is a button that says "Open in Explorer". You need to go into that folder and upload the contents of that to your server. Right now you are uploading the folder that everything is saved into causing the problems you are having.


http://www.coffeecup.com/help/articles/ … your-page/

Ok I totally misunderstood that I thought I had to move the whole folder. It would be easier if it just didn't save in a folder and then another folder of the same name

But that is why we provide instructions on the dialog box on what to do.

See, Scott, I told you already 10 days ago that two folders by the same name was not a good idea!

Kirsten, you are correct. This is a problem. I'm glad to see someone else has the same issue and glad to tell Scott once again that it is not "us" doing this but is Coffee Cup doing it.

See attached and simply edit your iframe and never have to do step #2 again and never have to edit your iframe again either. Just add the dang extra folder to the iframe coding and your manual exports will work perfectly each time. Don't open in Explorer. There's no reason to do step #2.

That you were actually doing wrong Tina. What you did was upload the folder that was first generated on your computer. If you follow instructions in Step 2, it would have opened explorer and taken you into that folder. Those are the files you need to upload and that is what the markup is referencing. If you don't go into that folder and simply upload the main folder, then yes, the markup is wrong.

What we did in the latest build was change the name to _exported to make it more apparent that you have to go into that folder to get your form data.

So, yes, it is working as it should.

Scott, I already showed you a video of how I did it. It's just like Kristen does it. It's just like you do it. Except you take an unecessary step of having to open Explorer while we have the files already in our clients' folder.

We do not want to go manually into Explorer and have to do that, nor is it necessary to have to make those additional steps. When we export manually into the root directory of websiteclient/ (the root folder on our computers), coffee cup adds two folders (see Kristin's image file she posted)(see your video image too!) You may want to open Explorer and upload via FTP manually, but when we use website building programs like Dreamweaver or ExpressionWeb, etc. there's no reason to. The two folders are put into our website folder. Why in the world would we manually extract what's inside of the second folder into the first folder. Why would we even think about opening Explorer and copying and pasting into our website building programs. They're already sitting there waiting to be publish with the push of a button. We just have to add the extra folder in the iframe html coding. No need to copy and paste or FTP outside of the website building program.

Much more simple way of doing things.

Maybe one day you'll cave in and get Dreamweaver or ExpressionWeb and try it for yourself, so you can relate to this. I guess Coffee Cup website builder works differently and so you can't see what we're talking about.

Seriously people, you will be much more happy with this way than doing step #2 if you don't want to have to manually FTP outside of your website building program. Maybe Coffee Cup website builder makes you do all sorts of extra publishing. I'll have to download it one day and try it. But otherwise, if you're having this issue, do what I say and make life simpler.

I found this post written by another Coffee Cup employee..........see the URL below..........



http://www.coffeecup.com/forums/web-form-builder/putting-in-a-link-to-go-to-another-web-site/?post_id=177338#post177338
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In reading the above, yes tech support does say there's a folder inside a folder. But I think I figured out the differences between what I and Kerstin do verses what Scott and this guy does. They edit and use the html file that exports from FormBuilder. We don't. We create a totally different page in the root directory for our form and paste the iframe coding into that. It's not only a better looking URL to the html file rather than folder/file.html and can be domain.com/file.html instead. The FB html file just sits there unedited while we edit and html file in the root directory.

Dispute solved.......can do it either way and depends on where your html file resides. Those who have problems with folder inside of folder and the path to the directory structure are probably using their iframe coding outside of the created coffee cup folders. Rather than directing them to go read the instructions again, this would be likely the case and relieve frustrations if asking them if their html file is in the coffee cup folders or is in a different one or on the root directory.

Case solved............the end..........

p.s. Skip step #2 and add the extra folder into the iframe coding, if this is your issue.

Except that Eric isn't an employee ... Ambassadors, Senior Advisers, and Moderators are all just CC Users that spend a lot of time on the forums.