Help with Fatal Error: Call to...

User 2733186 Photo


Registered User
7 posts

Here it is. I've searched the forums, but haven't found a fix yet. I'm totally new here, so go easy :)

When the form is submitted, there is no confirmation page and the fatal error is the message I receive. No emails are sent to myself or the user completing the form, but I selected those options before saving/exporting.

Fatal error: Call to undefined function quoted_printable_encode() in /home/content/m/a/r/marimontschool/html/Application/fbapp/php/mailer.cls.php on line 104

I am exporting to my server (godaddy) and storing results in both csv and MySql.

PHP is ver.5.5 and is marked with NO direct access allowed.

What I've tried with same error: I've deleted server files, re-exported and re-uploaded files. Tried not storing files in csv or MySql (or neither).

When I publish the form onto S-Drive and submit the form, the confirm page, confirm email, and notification email all worked as intended.

I want to use the manual server export and to save the entries on our MySql database. Can you help?

Thanks!
User 103173 Photo


VP of Software Development
0 posts

What is the direct URL to your form on Godaddy John?
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User 2733186 Photo


Registered User
7 posts

User 187934 Photo


Senior Advisor
20,271 posts

You need to have your host upgrade your version of php
http://mariposamontessori.com/Applicati … ertest.php
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

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http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2733186 Photo


Registered User
7 posts

Oh ok - thanks for letting me know. I thought i was on top of it. The MySql version is 5.5, which I realize now is not the same. Like I said, I'm new here to most of this. Thanks again - I'll work on getting that taken care and report back.
User 2733186 Photo


Registered User
7 posts

Updated php to 5.3 and was able to submit the form with no errors. Thanks!
User 2733186 Photo


Registered User
7 posts

However, notification emails and confirmation emails are not being received/sent. When testing through S-drive both emails are sent/received. Any advise on where to look to try to solve this issue? I've seen a number of other threads and read through many of them, but haven't seen where I can check specifically to try to narrow this down.

Just as before, thank you so much for your quick help!
User 2484360 Photo


Registered User
3,293 posts

John Falcon wrote:
However, notification emails and confirmation emails are not being received/sent. When testing through S-drive both emails are sent/received. Any advise on where to look to try to solve this issue? I've seen a number of other threads and read through many of them, but haven't seen where I can check specifically to try to narrow this down.
Just as before, thank you so much for your quick help!


There are a few things you can try that sometimes fixes things:

1. Go to Settings > Notification tab and change the From: Field to the name of your E-Mail element in the form. To find this name click on the E-Mail element in your form and click the properties tab. Take note of the Name element. This is what you need to enter into the From field. You want to place it in brackets like this [email1]. Your setup looks like this:

https://www.coffeecup.com/files/webformbuilder/wfb-notices-tab.png

2. Check your SPAM/JUNK folder. Sometimes emails can get trapped there.

3. Try using different email address under the Settings > Notification tab. Use Gmail, Yahoo, MSN etc.

4. Use S-Drive as you have stated it works there. :P

User 2733186 Photo


Registered User
7 posts

Suggestion #1 worked - both emails went through. Thanks again for the help!
User 2484360 Photo


Registered User
3,293 posts

John Falcon wrote:
Suggestion #1 worked - both emails went through. Thanks again for the help!


Great, glad you got it working. :)

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