Form Builder Drop Shadow - Post ID...

Oct 11th, 2012 at 02:10 PM
User 498616 Photo

David
Registered User
17 posts

Thanks, I completely missed the one in the java script. It's working now. :)

Did you see my other question about why my form is not sending the "auto response message" to the person who submitted the form? I have that box checked in settings and it's set to send that message to [email] which is the name of the email form field.
Oct 11th, 2012 at 02:28 PM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,266 posts
Online Now

Dbl check your form auto response settings just to make sure.:)
http://www.coffeecup.com/help/articles/ … m-builder/
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Oct 11th, 2012 at 02:58 PM
User 498616 Photo

David
Registered User
17 posts

Ok, I don't know what the problem was, but I basically just started over on the auto response settings and re-exported and it works now. But after your last message, I learned that I can add a name in the From field on the messages.

From your link:
Example of name and email address: Team Leader <team@coffeecup.com>

However, when I do that, I'm getting an error message. I attached a screen shot so you can see exactly what's happening.
Attachments:
Oct 11th, 2012 at 03:38 PM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,266 posts
Online Now

The email actually has to exist. Does it?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Oct 11th, 2012 at 03:42 PM
User 498616 Photo

David
Registered User
17 posts

yes, that's my real email address. And in the screenshot, you can't see the closing > after the .com but it's there.
Oct 11th, 2012 at 03:43 PM
User 498616 Photo

David
Registered User
17 posts

It works when I remove my name and the <> and only use the email address. But it would be nice for the people receiving the emails to see my real name, not just the first name in my email address.
Oct 11th, 2012 at 03:55 PM
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Eric Rohloff
Senior Advisor
20,266 posts
Online Now

Only put in myemailname@mydomain.com
Set another email up that has
firstnamelastname@mydomain.com and have it forward to your other email.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Oct 11th, 2012 at 03:57 PM
User 498616 Photo

David
Registered User
17 posts

It works when I do that and that's how I've had it. But I would really like to be able to include my name as shown in your example on your help page. Right now, when I receive a message, it says its from "david" and it looks much more professional to say from "David Thames".

See the screenshot on this page.
http://www.coffeecup.com/help/articles/email-notices-in-web-form-builder/

Oct 11th, 2012 at 04:02 PM
User 498616 Photo

David
Registered User
17 posts

I can set up another email, but this doesn't fix what a recipient sees from the auto responder. In that case they would see that the email is from davidthames not from "David Thames". If the program is supposed to allow that, isn't there a way to make it work?
Oct 11th, 2012 at 04:04 PM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,266 posts
Online Now

Sorry about that I didn't even see that set that way.:lol:
I just use my email. I would open a support ticket. Also make sure you have the most recent version.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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