Failed to send e-mail to both...

User 2781087 Photo


Registered User
6 posts

Hello,

since a few days, there is a problem with my contact form. I didn´t change anything on the whole website since about 9 month, so this is really strange...And I used this form for over 2 years. I tried to upload the contact form files again today, but it didn´t help.

My contact form could not send any e-mails to me or my clients, there is always this error message:
Failed to send an email to "my e-mail".
Failed to send an email to "the clients e-mail".

This is the website the form is integrated: http://markosmagic.de/buche-den-zauberer.html

Can you please help me to fix the problem? Your help article was not helpful.
User 187934 Photo


Senior Advisor
18,025 posts

Hi Marko,
The server test looks good.
http://markosmagic.de/Kontaktformular/f … ertest.php
I would ask your host if they made any changes to the servers email settings.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 2781087 Photo


Registered User
6 posts

Thanks for the reply. But how are the e-mail settings connected to the form and which settings matter? And what should I change in the form then? I only know that the e-mail password changed.
User 187934 Photo


Senior Advisor
18,025 posts

Hosts have been placing stricter security on emails being sent to combat spam and malicious attacks. As you stated you changed nothing so your host must have.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 2781087 Photo


Registered User
6 posts

Thanks. But my host said there wasn't any change. So what can be the problem?!
User 187934 Photo


Senior Advisor
18,025 posts

Have you tried republishing your form?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 2781087 Photo


Registered User
6 posts

Yes, I republished it yesterday, nur it did not help :-/
User 2781087 Photo


Registered User
6 posts

The password for the mailaccount changed, do i need to change this anywhere in the form?
User 187934 Photo


Senior Advisor
18,025 posts

Shouldn't have to. If your having issues than you may need to do what a lot of users do and manually setup the mail config in the form files.
http://www.coffeecup.com/help/articles/ … m-builder/
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 2781087 Photo


Registered User
6 posts

Thank you, that was it! Problem solved :)

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