Great Job Coffee Cup folks!

As some that may have followed a post of mine from a while ago, using the Flash version of Web Form Builder, I was trying to have the Autoresponse Email go to the person that filled out the form but I needed a copy also sent to the form "owner". We just couldn't get that to happen.

With the New HTML version, it is a breeze.

Thanks to everyone on the Coffee Cup Team for their hard work creating an exceptional product. I am still playing with all the new features and possible will have questions, but just needed to say Thanks!

David B.

I had given kudos to the new Web Form Builder for allowing to add another email address to the autoresponder. As questions several times before, I was needing to have a copy of the autoresponder sent to form "owner". When the new Web Form Builder came out I was able to do that. Now it looks like it is gone. Was that taken out in one of the many updates?

David B.

I may not be reading it correctly but if you configurer the same message as a response and for notification will not the owner get the same message as the form filler.

I'll try to explain what I need as best I can.

This is a governemnt website and when information is posted that requires the public to comment on changes, etc, I (the owner) receive an email saying that someone has posted and this is their comment. The form user (one that actually filled out the form) gets a response thanking them for their comments and we will review and comment. I, as the owner, need a copy of the email that was actually sent to the form user. This is government remember, and I am required to "have proof" that a response was actually sent to the user. Paper trails and proof...that's all.

When this new Web Form Builder first came out, I know (at least I think I did) I was able to just add an additional email in the To: line by adding the [email] from the drop down and then just a comma with and additional email address.

Does this make any sense?

Thanks,

David B

Hiya David,

Add those additional emails in the CC or BCC lines instead of the TO line and see if that does the trick for you. Same way you would send an email to someone and include others to receive it. If it should be a hidden address (which I would assume it should be if it's government email addresses involved) then use the BCC line as that will send the "Blind Carbon Copy" which no one sees that list of.

Hope that helps

But Jo Ann,

The only option for an email address for the autoresponse is a drop down box and unless the form has an [email] line in it, that box is grayed out. Not really greyed out but is blan and you can not write in the box. It appears to only allow for form entries. Am I missing something?

Remember this is the autoresponse, not the email to the form owner.

Thanks,

David

Ahhh my bad, sorry I misread that and was thinking you meant the results email. Hmm I'll have to play around with that myself now that you mention that as I'd like to be able to do that too at some point. On the other hand, other than the email address of the person, if you aren't adding anything specific into that autoresponse it's going to be the same to everyone correct? If that's the case can you not just send the content of that email to the people in question so they know what it's going to say?

I'm pretty sure you can only code one autoresponse (might be some way to do more by using extra scripts with it or something, but that's more than I can do lol), so in the end is there really a need for the autoresponse to be CC'd to other people as long as the people in question get a copy of the results? I can't imagine getting spammed with the form users canned autoresponse every time someone fills out my form.

I might be misunderstanding again and if I am I apologize, just trying to make sense of the situation. I do understand the need to know that it's sending those autoresponses, but if it's setup correctly, it will do them and the best way to make sure is to test it a lot to be sure the autoresponses are always sent. Other than that, it's not going to change from person to person other than the fields you might include in it to them, which would mostly be based on the results of their form fill out which you can send to the people in question so they have those details.

Do correct me if I'm not understanding the situation here though.

That is correct and how it should work. The FROM address under the Auto-response message would be your email address and the TO would be the email address element on your form. If you are not collecting an email address on your form, then you cannot use the Auto-response message feature.

You are absolutely correct. Personally I think it really is crazy to have to have "proof" these emails are being sent. And, I agree, just check the form every once in a while to make sure it is working correctly.

BUT, the Federal Government, specifically, the Federal Highway Administrsation and the Federal Transit Administration apparently don't think that's good enough. (www.macorts.org) I have been trying to make this happen for over a year now. I have tried all the aftermarket scripts, Formmail....you name it. No luck.

And like I said, I swear when this new Web Form Builder came out I could do it. It seems like it should be so easy to allow manual entries into the "To:" line for Auto-Responses. I just don't get it...

But I do appreciate your help Jo Ann, and yes, You are understanding correctly! Leave it to Government!

Many Thanks,

David

Scott,

Is there any particular reason why a second email cannot be added manually to the "To:" line