I started off way back with Frontpage 98, eventually gave up on that and moved to Namo WebEditor, which was an improvement but it messed up my Xara Webstyle templates, so I looked around for something that would play ball. That was four years ago, the £100-ish I spent on "Super Pack" at the time, is the web design BEST investment I ever made!
OK, as regards the HTML Editor, there was a learning curve... you have to accept that but it's a case of "no pain, no gain".. I know infinitely more now that I would ever have learnt if I'd stayed with a WYSIWYG.
The add-ons are exceptional, particularly Form Builder, and are easy to get used to, I use them all the time.
Oddly enough, VSD.. I don't use it much but for someone starting out, it's ideal for doing your first site.
In terms of support, I've never had any problems, when things haven't or don't work, it's usually me.. like most of the world, I don't read the manual first, I tend to jump in the deep end!
An application that I use almost daily is Camtasia Studio, which for those who haven't heard of it, is an application for making video instructional tutorials amongst other things. If you're out there on the net, you can't help but have noticed the explosion of video help tutorials and perhaps that is an avenue that CoffeeCup could further explore.
How much truth is there in:
"Show me, don't tell me but whatever, don't expect me to read the manual"
"Second class fairway is better than first class rough!"