This post isn't met as a negative I am just questioning why I purchased the Web Master Pack in late Oct 2008 instead of just a few programs I was really interested in. I thought buying this would be the best value with the lifetime upgrades & the possible future uses of the other software in the pack. So far I haven't seen any sign that any updates will be coming to fix the problems I have run into with a few of the programs. I also noticed instead of updating the existing password program there is a new one that seems like it may actually protect pages unlike the old one I already purchased in late Oct 2008. I know they may be a different but they seem to be very much alike at least in the descriptions. I figured out pretty quickly the password wizard was easily bypassed.

I understand there will always be new programs with new features although I do think there should be some consideration when someone purchases the largest package & very soon after new programs shaow up. Most companies either ad new stuff at no charge or at a minimum give a good discount.


I am now becoming more concerned about no future updates just new names with same functions. I maybe & hope I am overreacting since I am very new to Coffee Cup Software & their service. I can only call it the way I see it now.

This isn't a neg on customer service either Coffee Cup has been Great with reply s just no real answers of fixes for bugs & problems as of yet.

I am thinking of trying the new password program since part of why I purchased the Web Master Pack in the first place was to get a password access program.

Hi mcqyver210,

Sorry to see that your experience with CoffeeCup has let you down a little. In answer to your questions, yes, there is a future with CC software. I agree that some programs never seem to be as popular as others, and over the years some have pretty much dissapeared.
The new Web Access Manager is more and does so much more than the password wizard. There is always a free trial of the software so you can make sure it works the way you want it to, and do read the documentation on what it can and can't do before making any purchase.
The free upgrades for life, is for the life of the product, not necessarily the life of the customer. CoffeeCup is one of the few companies I deal with that offers the free upgrades for life, and knows when to change things that do not work. They are a fairly small group, with many projects on the go.
When you suspect a 'bug', don't hesitate to post a question in the forum. Maybe someone else found a 'workaround' or even a fix. Sometimes it might not be a bug, just user error or lack of knowing exactly how to accomplish something (and yes, sometimes it's a bug).

I am also very pleased with the customer service, and the newly designed website makes it even easier to submit support requests.

Do try the new password program. I LOVE it and it will help me out greatly in my work.

As for a "future with CoffeeCup Software", I downloaded their html editor years back, and now I work full time as an E-Learning Webmaster and still use the HTML Editor and other CC programs every day of the week. The upgrades and all the things CC has fixed and improved upon over the years has kept me impressed and always waiting for the next great tool.

You get what you pay for

I kind of felt the same way, but am excited that they have solutions for those of us who are die hard html and vsd folks. The old pw program can still be used as kind to direct users like a search engine when the user has a pw(keywords-it was great for ploys sales pages), it will take them to the page. The old pw really did offer any security because it used frames and javascript.

I wish I could afford the webmaster pack as I'm kind of a cc nut and to Tom, as I recall the pw wizard was the same price web access manager. I can also direct you to a url and see if you can break in. The code on that site was free.

I'm actually a little surprised at the market for the security software. My web host provides .htaccess level protection for any portion of your site at no extra charge as part of the service you subscribe to, and I guess I just assumed that were a common thing provided by other hosts.

As far as lifetime updates, I've seen some of the apps here and they've been around for years now. I was referred to CC by a co-worker who's been a satisfied customer for a lot of those years, and he doesn't give praise lightly. In the few days I've been involved with them I've run into minor glitches but nothing to tell me the praise wasn't warranted. I wouldn't have voted with my dollars if I didn't think I were going to get good value for them.

If you mean the Web Access Manager, it has many features that you won't find in the control panel, and makes setting up usernames and passwords, emailing changes to clients, retrieving the info and keeping track of all the records faster, convenient and much much easier than anything else I have ever used.

Good to know. I bought the whole enchilada so I have a copy of it, I just wasn't expecting to need it. Guess I'll need to re-evaluate that assumption.

I'm considering buying Website Access Manager for our company's website. I feel confident in their products. I used a Dynamic Menu builder a few years back and always remembered how CoffeeCup's product was easier to use than all the other's I was trying. Im about to bet that Website Access Manager will be a good application for me because Im not a programmer at all, only a HTML website designer. My boss wants our employees to be able to login to our website and see their progress on projects. I will be able to keep each employee's info in their own folder so I think Im making a good choice. Someone stop me if Im wrong...and now I must escape the atmosphere in 60 seconds or my red heart beeper will explode. (Hey, Im ultraman, remember!)