Coffee Cup Development team,

I have to let the developers behind Responsive Site Designer know that I'm really displeased with this software. I spent the last four days working on a new version of my website, adjusting it and perfecting the design to suit my needs. Howeve tonight, suddenly out of nowhere, my *.rsd file that contains the entire website design reverted back to an old version from 4 days ago. This happened totally without warning, and I've never had any other software erase saved work like this. I can assure you that I saved my project several times since four days ago.

I understand that without proof of what happened, there wouldn't be much merit to what I'm saying. However, I've already exported the website, so I do have tangible evidence that work has been done on it that's more recent than my project file reflects. If you'd like me to send it to you for assessing/troubleshooting, please let me know. I'll be more than happy to aid in fixing this critical defect in your software.

I need to strongly urge the developers behind Responsive Site Designer to review the source code behind your software and double-check to make sure that there are absolutely no bugs in the way RSD writes and reads to its project files, because other customers that run into this bizarre side effect will not be happy about their work being erased out of nowhere like this. Once again, I can assure you that I've saved my work several times since 4 days ago. There's absolutely no reason why I should have to start it over again.

As mentioned before, if you'd like me to send anything to help you research this issue, I have an exported version of the website that is up-to-date, and I also have my *.RSD file that reflects a version of the site from 4 days ago. Thanks.

The export(s) could indeed not have occurred without saving the RSD file. It seems to me extremely likely that the problem lies with backup facilities on the computer having restored an earlier save and having in the process overwritten the latest saved RSD file.

It's probably worth checking exactly what backup facilities (e.g. Windows Backup and Restore, Windows File History, online backup facilities), and especially what automatic backup facilities, are active on the computer. If my suspicion is correct, they may well have kept a later version than the one presently showing, and that would be good news.

I would also be inclined to check that something like a Windows Restore has not occurred and perhaps behaved differently from what was expected. I was once surprised to find that a Windows Restore had changed files I thought it wouldn't change.

Frank

Thank you for your timely response.

Well, one thing I found interesting is that the actual modification date of the RSD file reverted back to 1/30. Some files in the project folder are dated 1/30/2016, and others are dated 2/3/2016. I checked the File History settings and I have that functionality turned off. I did turn it on though so that it will work now. I'm running Windows 10, so System Restore doesn't do anything (pretty sure they removed that feature in Windows 10, but not File History).

It's just odd because I've never seen this happen before with any software I've used, and believe me, I know how far-fetched this whole situation sounds. LOL

At least I have the exported version of the up-to-date website, so rebuilding everything will be quicker than the first time.

Sorry to hear Tom

In line with Frank's comment above, I think it's very unlikely that this has anything to do with RSD. The software has been out since April last year (for RLMP customers), is being used by thousands of designers and developers and this is the first time we hear about something like this. Nevertheless, let's try to find out what happened. The project files won't help here though, the technicians will need to remotely connect to your computer to troubleshoot the issue. If you can open a support request here we can get this scheduled: https://www.coffeecup.com/help/myroom/

One thing you might want to check before this is the time stamp of your .rsd file. If that is up to date you might have applied the changes on a specific breakpoint instead of the general design.

May I be forgiven for mentioning something that's probably been tried already, but just possibly may have been overlooked.

Might it just be that the more recent saves went to some obscure folder rather than the intended one? It's happened to me with other programs occasionally. Using File Explorer's search facility on drives is slow, but at least one can leave the computer doing it while one gets on with something else.

Frank

Not a problem Bob. Actually I want to apologize myself for the rude tone in my initial post. As a full-time support tech myself, I should've recognized that you guys likely don't want to be dealing with that kind of attitude. I was just frustrated because I had lost hours of work as if I didn't save it, even though I actually did save it.

As for remoting into my computer, we could do that any time. I'm home from work now, so whenever you're available you can come in.

UPDATE:
I believe I figured out the issue! >w<
Just as a test, I whipped up a quick sample RSD file and tried saving it. The default Save location was setting itself to the Coffee Cup folder in Program Files. However trying to save it here resulted in an error: "you do not have sufficient privileges to save in this location." ...... And guess which file was there? The one that got reverted.

I blame this on my own incompetence. Sorry for inconveniencing everyone. >o<

That kind of thing happens to all of us periodically. Don't sweat it.

I just spent an afternoon and evening building a site on RSD and it crashed while running, asked to report it to MS which is a waste of electronic impulses in my mind anyway, so all I could do is click to finish it at which point the program closed whether I liked it or not. The big problem is my RSD file is now too corrupted to open. Hours of work down the tubes.

I will send the log file along with my computer specs in a ticket, meantime, might I suggest you guys help us dummies by adding an auto backup feature. I hadn't really planned on serious starting a site yet, just trying to learn my way around but ended up starting to replace an older site. Meantime, things are starting to go along very well when Kablam..

An auto backup feature would be nice. I saved it at finished points but not in renamed copies.... just the one I was working on. I really didn't expect a corrupt factor to be involved.

I guess I could attach it here also.

Here FYI is the hardware I am using on my computer I built last year.

Intel Core i7-4790S 3.2GHz Quad-Core Processor
ASRock H97M PRO4 Micro ATX LGA1150 Motherboard
G.Skill Ripjaws X Series 16GB DDR3-1600 Memory
AMD R9 270X-DC2 3D Video Card
Crucial MX100 256GB 2.5" Solid State Drive
Other Hitachi HD's

Attached Log File

Send your .rsd file in the support ticker. The CC gurus may be able to clean it up.