I was working on my site doing lots of site change uploads at least 6 or 7 then it stopped uploading and would not log onto accnt. I tried many troubleshooting steps no joy. changed my accnt password did not help and I still could log onto forums site with the new password but not on the SD I can use the SD just can not log on to accnt to upload it. First time I've had this problem

I uninstalled SD and re-installed, then it started working after selecting my new domain I'm working on. I guess it glitched it out. I did a whole lot of going backs that might have done it. I did not buy the new update, I loaded my old build. The first build I loaded was too old and my prject would not open in it so I had to go to my purchases and download my old SD build then it loaded easy and fast and my project opened in it and I was able to get it to upload again after setting my new project domain into it. It was working and quit working so something broke it, I'm guessing that I did too many go backs and that wiped out the saved domain because upon reload that is what fixed the problem. I tried using FTP it worked but is really slow and tedious as compared to SD S-drive upload is easy compared to using FTP. FTP is a lot of work and tikes 100 times longer than the SD S-drive upload.

Hi Greg.

The CoffeeCup team have been looking into why I can't download SD in 'My Purchases' even though I have no problem in downloading other programs in 'My Purchases'.

I wonder whether you can download programs other than SD in 'My Purchases' but not SD. If so, our problems may be similar and probably relate to corruption in the authentication facilities at CoffeeCup.

Frank

Hi All
I can download every CC App I am registered for, but then again I use "Internet Download Manager" and it always downloads and has done so over the past years and so far for at least 1 week, no problems.

Hi Wayan.

Yes, it will be OK for almost everyone. It seems that there may be corruption in the authentication files relating to my downloading SD in 'My Purchases', even though I can download other programs there.

Regards,
Frank