Free upgrade to RSD v2 - Post ID 269779

Feb 8th, 2017 at 08:10 PM
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Andrew
Registered User
89 posts

Scott Swedorski wrote:
Andrew Moss wrote:
Oh, great! I had already purchased both Bootstrap Builder and Foundation Framer, but decided to jump in quickly after seeing the email about RSD. Surely I deserve a refund methinks…

rvanheukelum wrote:
Wait, what? I just bought an upgrade for RSD ... while I could just could have downloaded it?
Yeah, I've only just seen this thread, too. I think it's poor on CoffeeCup's behalf for not making this clear. I read the email feeling VERY confident that I needed to purchase RSD 2.0 for $69. There was no mention of a free upgrade if you already own BB and FF.

That is not a problem Andrew. You just jumped the gun before we had a chance to email you. Just open a support ticket and we will take care of you.

We always do our best to take care of everyone. We are not some greedy evil company. Give us a little bit of credit here allow us to help before you start condemning us. ;)
Sorry, Scott. I didn't want things to get nasty in any shape or form. I was just a bit annoyed about the lack of clarity on the email.

Just submitted a support ticket. I'm pleased nevertheless that I have been given a quick response. Wouldn't get that from Adobe!
Feb 8th, 2017 at 08:12 PM
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Scott Swedorski
VP of Software Development
0 posts

Andrew Moss wrote:
Scott Swedorski wrote:
Andrew Moss wrote:
Oh, great! I had already purchased both Bootstrap Builder and Foundation Framer, but decided to jump in quickly after seeing the email about RSD. Surely I deserve a refund methinks…

rvanheukelum wrote:
Wait, what? I just bought an upgrade for RSD ... while I could just could have downloaded it?
Yeah, I've only just seen this thread, too. I think it's poor on CoffeeCup's behalf for not making this clear. I read the email feeling VERY confident that I needed to purchase RSD 2.0 for $69. There was no mention of a free upgrade if you already own BB and FF.

That is not a problem Andrew. You just jumped the gun before we had a chance to email you. Just open a support ticket and we will take care of you.

We always do our best to take care of everyone. We are not some greedy evil company. Give us a little bit of credit here allow us to help before you start condemning us. ;)
Sorry, Scott. I didn't want things to get nasty in any shape or form. I was just a bit annoyed about the lack of clarity on the email.

Just submitted a support ticket. I'm pleased nevertheless that I have been given a quick response. Wouldn't get that from Adobe!

Just replied to your support ticket and processed the refund. TAKE THAT ADOBE!!! :)

Hope you love the upgrade. We put a lot of time and effort into this release to make sure it was amazing!
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Feb 8th, 2017 at 08:16 PM
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Andrew
Registered User
89 posts

Scott Swedorski wrote:
Andrew Moss wrote:
Scott Swedorski wrote:
Andrew Moss wrote:
Oh, great! I had already purchased both Bootstrap Builder and Foundation Framer, but decided to jump in quickly after seeing the email about RSD. Surely I deserve a refund methinks…

rvanheukelum wrote:
Wait, what? I just bought an upgrade for RSD ... while I could just could have downloaded it?
Yeah, I've only just seen this thread, too. I think it's poor on CoffeeCup's behalf for not making this clear. I read the email feeling VERY confident that I needed to purchase RSD 2.0 for $69. There was no mention of a free upgrade if you already own BB and FF.

That is not a problem Andrew. You just jumped the gun before we had a chance to email you. Just open a support ticket and we will take care of you.

We always do our best to take care of everyone. We are not some greedy evil company. Give us a little bit of credit here allow us to help before you start condemning us. ;)
Sorry, Scott. I didn't want things to get nasty in any shape or form. I was just a bit annoyed about the lack of clarity on the email.

Just submitted a support ticket. I'm pleased nevertheless that I have been given a quick response. Wouldn't get that from Adobe!

Just replied to your support ticket and processed the refund. TAKE THAT ADOBE!!! :)

Hope you love the upgrade. We put a lot of time and effort into this release to make sure it was amazing!
Cheers for the ultra quick service! Thank God CoffeeCup isn't so greedy like certain other companies which you have to wrestle with to get your money back!
Feb 9th, 2017 at 03:34 PM
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rvanheukelum
Registered User
225 posts

To be honest, it was only our enthusiasm that caused this ... the mail did say so. And remember, we all immediately did pay the $69, just because it's worth it.
Living in Zevenbergen, the Netherlands
13" MacBook Air M1 + 2x LG 24" IPS QHD / 8GB RAM / 500GB SSD / macOS 14.3 Sonoma
Feb 9th, 2017 at 06:05 PM
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Ernie Hodge
Registered User
895 posts

I just went back and read the entire email and it does say if we own the other programs we might get it free. But they hid that all the way down at the bottom.

I usually don't get that far in a CC email about upgrades. :D
A Rose is Just a Weed in a Corn Patch!
Feb 10th, 2017 at 02:43 PM
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Patricio Alban
Registered User
3 posts

is there a free try out for RSD v2?
I have purchased other products from you in the past, I would love to try it before I buy it.
It looks like it comes with some templates?
Thanks
Feb 10th, 2017 at 02:43 PM
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Scott Swedorski
VP of Software Development
0 posts

Patricio Alban wrote:
is there a free try out for RSD v2?
I have purchased other products from you in the past, I would love to try it before I buy it.
It looks like it comes with some templates?
Thanks

There is no free trial during the beta process.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Feb 10th, 2017 at 08:32 PM
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Ernie Hodge
Registered User
895 posts

Scott, you got me a refund and now RSD 2.0 is not listed in the section of programs I have purchased but under them with the free trial or buy buttons. Is that correct?
A Rose is Just a Weed in a Corn Patch!
Feb 10th, 2017 at 08:35 PM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

Ernie Hodge wrote:
Scott, you got me a refund and now RSD 2.0 is not listed in the section of programs I have purchased but under them with the free trial or buy buttons. Is that correct?

Oops. Open a support ticket and we can fix that.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

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