Outlook ignores fallback font setting...

User 2885755 Photo


Registered User
3 posts

Hi -- new user to RED, going great until Outlook, which I guess is normal for email designers...

Outlook is following my layout and sizes, but all fonts are Times Roman. Doing a little research, I see there are several possible solutions, but they all involve adding code.

Is there a setting in RED I'm overlooking?
Is there a way to view the code in RED? Or add my own without exporting?
User 2877023 Photo


Registered User
7 posts

Hi Chris,

I had this problem before. Copy your text row and make that text Arial (no fallback option). That new copy row should be set (on the ‘elements’tab) to “show on: Outlook 2007-2016” only. Now set your original row with text to “show on: all clients except outlook 2007-2016”. Having an Arial text without fallback font works for outlook. This looks weird in RED, but test-send it to outlook and Gmail (for instance) and it works.
User 2885755 Photo


Registered User
3 posts

Thanks, Henry! Appreciate the workaround.

Anyone else?
User 2511270 Photo


Registered User
2 posts

The latest version (4) at least allows you to show hide the Outlook specific items in your preview, which helps a bit.

But it would be most welcome if RED created the Outlook specific fallback during the build instead.

Have something to add? We’d love to hear it!
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