Images resized when forwarding on...

User 2807025 Photo


Registered User
19 posts

I've run into a pretty obscure issue... When using Outlook for Mac (version 16.10), if I attempt to forward a RED-created email, some images can become squished down by half, or doubled in height. I don't think it's an issue with Outlook, as I can forward other emails without this problem, it's only RED-created emails with this problem, and only in Outlook for Mac. This issue started with a relatively recent Outlook update, within the last month or two.

I've attached a hacked together image so you can see an example; the left part of the image is the message as received, and the right side is what is seen after you click Forward.
Attachments:
User 187934 Photo


Senior Advisor
18,472 posts

Hi Bill,
Since you can replicate the issue I would open a support topic and see what the CC gurus think. They may need to make adjustments to RED to accommodate the change in Outlook.
https://www.coffeecup.com/help/myroom/opentopic/
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 379556 Photo


Registered User
853 posts

The note ('Why is using a CoffeeCup account recommended?') in the middle of this page may be relevant to this.

Frank
User 2807025 Photo


Registered User
19 posts

This morning my Mac had an Office update (dated 3/11, version 16.11), which appears to have corrected the issue, at last on the couple I've sent this morning (and a resend of the example I used above).
User 187934 Photo


Senior Advisor
18,472 posts

Awesome to hear!
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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