I tried to upgrade to V16 last Monday and I confirm this issue:
My Acronis True Image 2018 blocked the installation!
It recognize the file GLB10F0.tmp as "possible ransomware" .
Naturally, I can ignore and continue the installation but I prefer to get the confirmation from CoffeeCup that no infection is included in the installation package.
Til today, the only response I received in my ticket's room is: it is a false positive.
I also signalized this to Acronis but I think they want do anything before they get a valid explanation to the strange behavior of their installer program.
For the moment, I prefer to work with the old HTML Editor 2010: it installs without any warnings. All later versions are generating Acronis ransomware warning.
It will be nice when CoffeCup SW team can have a look into these installers!
Since the failure of Acronis's software has been reported to Acronis by Gilles, I trust that Acronis will heed the report. In the meantime this web page indicates the facilities that Acronis has provided to deal with such situations, but criticises the process as 'not super comfortable' and says 'An option to add suspicious processes directly would improve the usability'.
I'm sad because CC is actually a cool program.
I mention the above, not because I think your IT person deinstalled it without reason, but because the reason seems to relate to your organisation, and seems unlikely to affect users not in your organisation.
I admit NOW CC is humming on my system, Win 10 pro 64bit. The problems I had were not CC based but derived from the fact that I goofed up my system. Since other programms were also not working, I reset Win and bingo! now it works. I again correct my posting that CC does work on Win 10 and the problems I had were self-created and not CC based.
Anyhow, thanks for accepting my frustration, folks @ CC.
I'm glad all is now well with the installation. It's often tricky tracing the exact source of computer problems, even finding out whether it's the software, the operating system, the bios/uefi, or the hardware.
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