FTP Not Working - Post ID 298524

User 2287960 Photo


Ambassador
580 posts

I have changed a site to a new host. Now FTP will not work, Filezilla is fine.

Error message:

141:FTP protocol error: 421 Please reconnect using TLS security mechanism.

I have tried all the protocols in the editor.

Anyone have an answer?

Keith
User 122279 Photo


Senior Advisor
14,556 posts
Online Now

Has your new host given you the FTP access details, or do you have to create them yourself in their c-panel?
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 2287960 Photo


Ambassador
580 posts

Yes they have given me details of one account and it works in Filezilla. I have created another in CP which also works in Filezilla.

I am thing that the security they want does not exist in the editor.

What they say:
FTP & explicit FTPS port: 21

Keith
User 122279 Photo


Senior Advisor
14,556 posts
Online Now

Can you try DFTP? It has FTPS over TLS and SSL, both explicit encryption and both use port 21.
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 2287960 Photo


Ambassador
580 posts

Thanks Inger I could install DFTP and I think those settings would work.

Keith
User 122279 Photo


Senior Advisor
14,556 posts
Online Now

Could you let me know, please with which protocol you get it to work? I happen to know that the Editor is being worked on, so if I know exactly what is needed, I'll recommend that they add it.
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 2287960 Photo


Ambassador
580 posts

I'll sort it later and let you know. I have just downloaded it.

Using the editor to upload is easy and quick.

Keith
User 2287960 Photo


Ambassador
580 posts

First I am using HTML Editor Version 17.0 Build 865.

With DFTP I connected with FTPS over SSL (explicit encryption), had to tick passive. Also allow insecure certificates.

Also worked:
FTPS over TLSL (explicit encryption)

Went through editor ftp again - nothing worked.

Keith
User 122279 Photo


Senior Advisor
14,556 posts
Online Now

Thanks, I'll make sure they get this.
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 2287960 Photo


Ambassador
580 posts

Thank you.

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.