Error message when opening Editor -...

User 2806441 Photo

Registered User
59 posts

Most of the time when I try to open the Editor (win 10, 17 build 865), nothing happens for about 20 seconds and then I see the attached error message. I click on the various buttons and then after another 20 sec or so, 2 instances of the Editor open. What's wrong here?
User 122279 Photo

Senior Advisor
13,896 posts
Online Now

The error seems to be not in the app itself, but either in your internet connection, or in the server that the app connects to in order to check your CC credentials for authentication. In the lower part of the error message, it says what you have to do to contact the CC support.

We have noticed, though, that the servers at CC seem to be a bit unstable at times, so hopefully, this is just a temporary thing.
Ha en riktig god dag!
Inger, Norway
This site was made before we were able to create components through the app:
Component sharing for RFF, RBB, RSD and SD:
My work in progress right now:
Components for the same as above + HTML Editor:

User 2806441 Photo

Registered User
59 posts

Well, I clicked on that support link and I only got a blank white screen. You may be right, their servers seem to be a bit under the weather.
User 510042 Photo

Registered User
5 posts

Excuse me for jumping in, but I get nearly this errormessage on Linux Mint with Wine too.
(recent Wine, Mint 19.3)

Cheers ! Would be nice to use the editor, as this niggle is the only problem for running it on Wine - I'm also considering Sitedesigner as that seems to run too.
/ Norway
User 187934 Photo

Senior Advisor
19,803 posts

Hi dBUG,
I would try making sure it's set run as admin or reinstalling.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
This is a site I built for use in my job.(HTML Editor)
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)

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