cookies - urgent - Post ID 289040

User 1982097 Photo

Registered User
72 posts

Hi Eric and everyone,
I have recently integrated a webform i have been using for years into a .php page and parsed a database to fill in some fields for customers. works great! HOWEVER.. for the first time ever, I am getting users who are getting blocked to the form with a message that says, "this site uses cookies.. you must enable cookies in your browser" problem is that customers are enabling cookies and trying several browsers but they keep getting these messages and cannot access the page.

Cookies are working properly from all tests we have done. We never had this problem with a standalone html page form on the same site.
does anyone have any ideas for me as to where to look to solve this problem? Much thanks in advance.
Coffee roasting is my passion - seriously
User 1982097 Photo

Registered User
72 posts

Anybody? Ideas
Coffee roasting is my passion - seriously
User 187934 Photo

Senior Advisor
19,684 posts

Hi Telimon,
Can you share link so we can test?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
This is a site I built for use in my job.(HTML Editor)
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
User 2868102 Photo

Registered User
10 posts

A link would be helpful.
Also, when I run into these issues, I typically start with seeing if there are any messages in the console of Google Chrome developer tools (right click on the page => inspect => console tab):
Usually, if I am getting error messages from a site, the console often gives more specific details/ places to investigate. Just a thought.

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