1. In DFTP, make sure:
-- the box for "Passive mode" is checked.
-- Port is set to 21
2. In DFTP, make sure the server name is correct. You should be able to use your domain name, but you can also use the IP address. By using the IP address, it rules out problems should your domain name not resolve properly. You can get the IP address of your site from your GD control panel.
3. While you are in the GD Control Panel, check to make sure you are using the correct username. There have been many times I was off by one capital or lowercase or missed a letter.
4. If DFTP still doesn't work, reset the password back in the GD control panel.
By the time I complete #4 above, FTP almost always connects. If not, I'd contact GoDaddy and see if there are any issues with the connection. Their support staff have always been helpful to me.
Want personal and specialized help with RLM, RSD or with converting your VSD (or other) site to RLM/RSD? Email me at email@example.com or call 865-687-7698.