What happens is that Direct FTP gets hung up when navigating from public_html to wp-content to themes to the specific theme folder for the site. FileZilla works just fine. However, FileZilla lacks the excellent online editor.
I'm not blaming CoffeeCup, everything was working fine until last week. I have been on HostGator Live Chat twice and phone support once over this issue (with HostGator's s-l-o-w support times, this took a while). HostGator claims that everything checks out on the servers. I'm thinking that they have changed something that affects how Direct FTP works on their servers. HostGator really isn't HostGator any more. EIG bought them last year and moved everything to their server farm in Utah. They apparently also downgraded their support staff, both in quantity and quality. Before EIG, the wait time for support was less than 10 min. Now, it's usually over 30 minutes for both phone and Live Chat. Avoid EIG owned hosts if you have WordPress or other CMS websites.
I have opened a ticket here at CoffeeCup. Maybe they can figure out what's up with Direct FTP and HostGator.
I just responded to your support ticket. Have you tried editing your FTP profile and toggling on or off passive mode to see if that helps any?
Yes, I have tried with passive mode on and off. There's no difference. To be clear, I believe that HostGator/EIG has changed something on their shared server configuration. Direct FTP previously worked fine on the same websites that I'm having problems with. The version of Direct FTP I'm using hasn't changed. Still, Direct FTP seems to be losing the connection to the server when navigating more than 2-3 levels in the directory tree. Of course, HostGator does what they usually do since the move to Utah, they blame the FTP client and the customer. I'm not seeing this on static sites, just on some of the WordPress websites. FWIW, I'm not seeing the problem with FileZilla.
Then check filezilla and see what you are set at. I have DFTP set at 'binary' because that works on most site. However, filezilla seems to work best for me on 'Auto'. Anyway, just something to look at and try.
Funny thing is that the directory path does exist! This does not happen all the time, but it does happen to me more often than not. But I could start up another FTP program and not have any issues at all.
Just because I like being able to edit files I ended up using WinSCP more than DFTP.
I really do think that this is somehow a HostGator issue.
I think it must either be something at Hostgator, or something with your machine, like a programme conflict caused by some programme you have installed at a later date. I don't remember what was new in the current DFTP update, but having it installed after any other programmes on your machine may have sorted the problem, or, if the problem was at the server end, something in the update might have fixed it.
Oh well, back to WinSCP for now.
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