I believe it is impossible for ANYONE to ensure that their program works flawlessly at release (even the most anal person will make some kind of mistake). I for one appreciate the fact that CC doesn't just release their software and forget about it. They LISTEN to their users, and IMPLEMENT popular changes as able, and continue to TEST and FIX bugs as found. Unlike some other "too big for their britches" software publishers that release software and don't update it for a year or more, even though there are known bugs or worse yet security issues.
As far as getting answers, as Bill mentioned, this forum is mainly manned by users that voluntarily answer to posts. If you have a question that should be answered by a member of CC's staff then you should be submitting a help ticket or calling them. I've never had a problem receiving a timely answer from them.
