I'm not able to upload my website and it is drastically affecting my business. I have never had problems before and now I have switched to a new computer. I talked to my hosting site and all is okay on their end. All I get from Coffee Cup when I test it is that the password is incorrect but I checked it and it's not. my site is www.cooldoggroomingstudio.com. I turned off the firewall, still nothing. I'm getting frantic, please help!
Sarah
I desperately need help - Post ID 197587
Sarah Nordstrom
Registered User
16 posts
Eric Rohloff
Senior Advisor
20,271 posts
Hi Sarah,
Make sure you don't have any spaces in the password. At the end maybe.
Make sure you don't have any spaces in the password. At the end maybe.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
johnvanhulst
Registered User
293 posts
Hi Sarah,
How do you upload your site? with VSD?
John
How do you upload your site? with VSD?
John
John van Hulst
SirAGE
Registered User
1,625 posts
Sarah,
Please submit a support ticket so that Support may take a look at your issue.
Please submit a support ticket so that Support may take a look at your issue.
"An Apple doth not fall far from its tree, yet an orange does."
https://lbwebsitedesign.com - Responsive Web Design & Web Hosting Services.
http://helpsite.sirage.com - HTML5, CSS3 and CC Help Video Blog.
https://lbwebsitedesign.com - Responsive Web Design & Web Hosting Services.
http://helpsite.sirage.com - HTML5, CSS3 and CC Help Video Blog.
Sarah Nordstrom
Registered User
16 posts
I'm sorry I have not responded, have not had a moment. The password is fine. I upload with VSD. I will submit a support ticket. Can anyone help?
johnvanhulst
Registered User
293 posts
Hi Sarah,
I might be able to help you, but doing so you'll have to trust me. I ask you to give me the FTP account settings you use in VSD so I can test these in another FTP software. And I ask you to give me the FTP settings given to you by your service provider (i.e. an IP address -something like '82.24.126.168', always four blocks separated by three dots- or a name -something like 'ftp.serviceprovider.com'- and your password, so I can compare the two settings.
Yes, that's a lot of trust, isn't it? Of course I promise you to do nothing wrong. And after I tested everything (and maybe finding the cause of your problem), you'll have to change the password to be safe again.
You can't write these things here, but you can send them to jvhulst@xs4all.nl . Or you might write here that this is a ridiculous thing to do...
Success, John
I might be able to help you, but doing so you'll have to trust me. I ask you to give me the FTP account settings you use in VSD so I can test these in another FTP software. And I ask you to give me the FTP settings given to you by your service provider (i.e. an IP address -something like '82.24.126.168', always four blocks separated by three dots- or a name -something like 'ftp.serviceprovider.com'- and your password, so I can compare the two settings.
Yes, that's a lot of trust, isn't it? Of course I promise you to do nothing wrong. And after I tested everything (and maybe finding the cause of your problem), you'll have to change the password to be safe again.
You can't write these things here, but you can send them to jvhulst@xs4all.nl . Or you might write here that this is a ridiculous thing to do...
Success, John
John van Hulst
Jo Rice
Senior Advisor
10,951 posts
No offense John, please don't take this negatively to you as it's not anything against you at all.
Having said that, Sarah, put in a support ticket and let the CC team do exactly what John is talking about or whatever it is they need to do. John's been around a long time, and he's most likely trustworthy, but it's always better to deal with the software developers when you're dealing with your account information. Good luck and let us know if it gets resolved
Having said that, Sarah, put in a support ticket and let the CC team do exactly what John is talking about or whatever it is they need to do. John's been around a long time, and he's most likely trustworthy, but it's always better to deal with the software developers when you're dealing with your account information. Good luck and let us know if it gets resolved
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