I have been using Coffee Cup Visual Site Designer for a couple of years but am quite the novice. I know NOTHING about HTML.

I had some issues with some of my pages not working correctly when viewed from a smartphone. Today, I redesigned and re-uploaded my website, using the same page names as before, but layed out differently and with different images. While safari, on my iPhone will clear the cache after hitting the refresh button a few times, the browser used by Facebook (on the same phone) will not clear the cache (there is no shift button on an iPhone). The result is the old images in the cache are scattering about the new page. If the new images weren't named the same as the old images that may exist in a cache, it wouldn't try to use an incorrect image. Or, if there is a command that could be embedded in the pages to force the browser to load all images from the website instead of the cache, I think this would solve my problem. I'm not so worried about it on my phone, I'm worried that others will have similar problems if I don't make changes that will avoid the problem of the cache all-together. Can I change how the images are named? Perhaps instead of IMG_0.jpg, they could start at IMGa_0.jpg or something. Or, is there something that can be embedded in my pages that will force the browser to download the page rather than load it from the cache?

got a link Jerry? That's the best way for the VSD and smartphone users that use these forums to give you any assistance. Also what version of iPhone are you using? This would help if anyone else here uses an iPhone they can see how to clear cache etc.

You cache can normally be cleared from inside the settings of your phone. Look under your phones settings and find History or cache and clear it and all cookies. This should help you view your site correctly.

My website is www.karaokebybrad.com and if you open it now, you'll not have the caching problem because you never opened the previous version. My iPhone is the newest one, iPhone 4S which uses IOS 5.0.1.

I have cleared the cache in Safari on my phone, but Facebook apparently uses its own browser. When Facebook opens my page, the problem I described above is seen, but there is an option while on the page to "open in Safari". I can't find a setting to clear the cache in Facebook.

I guess the two ideas I suggested, but don't know how to do are not possibilities?

Unfortunately that's not a CC software issue. one thing I'd suggest is to contact your phone manufacturer and see what options they might have. Could be that it's just something that hasn't been tried before and they are unaware of the issue and can fix it. Could be they don't care. Who knows lol. Best to ask them about it though and find their forums as there may be answers there too.

Check on facebook also, there may be some answers there on their app and how it works.

Lets start over . . . and please forget anything I said previous to these words:

Can CC force a page to load from the server instead of from a cache?

Can I tell CC to give the images a different name instead of IMG_0.jpg. Perhaps I could have my images named: IMGa_0.jpg, IMGa_1.jpg, IMGa_2.jpg . . .

forcing a page to load would entail using a script of some type which someone on the forums may have some ideas for that.

I would think you can name your images anything you want, I don't use VSD so that's something that hopefully someone else will be able to help with, but I am pretty sure you can name your files anything you want to. Good luck on it

I name my files anything I want, but the software renames them before it uploads them. So, while the name I named it exists on my computer at home, the server gets IMG_0.jpg, IMG_1.jpg, IMG_2.jpg and so on through nearly 200 images (IMG_200.jpg). This isn't a problem until something like what I've done happens: I erased the entire first version of the website on the server, the revised version of the website has brand new images but because the software uses only one naming routine it is using the same old names. While IMG_0.jpg might have been a picture of me in the old version, IMG_0.jpg in the new version might be a button used to point to a new link. If the page is cached from the previous version instead of reloaded from the site, you see the shape of the button, but it's covered with an out of proportion image of me, or whatever IMG_0.jpg was when it was cached in the browser.

If there is an option to change the image naming formula, I can't find it. But, if a new image was called IMGa_0.jpg instead of IMG_0.jpg, it would have to load that image from the server rather than the cache because the name of the image didn't exist before.

Or...

Besides streaming data, I have seen webpages that automatically refresh from the server every so many seconds or minutes because new information might have been placed on the page. I don't care if it refreshes every so often, or just forces it to load from the server instead of the cache each time it is opened. All I know is there are browsers out there, such as the one I've described that will not, or cannot be manually forced to reload from the server instead of its cache. So, SOME browsers have this glitch. I don't want to fix the browser's glitch, I just want my page to work as well on them as with the other browsers that don't have that problem.

JoAnn, I thought you were a VSD "Senior Advisor" for Coffee Cup. I've never been to this forum until today and I'm only here because I'm trying to work out this issue as quickly as possible. Thank you for all of your input!

Hi Jerry, If you need to be absolutely certain of retaining your image names for SEO then hard code them into your site.

Add these to the Head of the page.
Refreshing:
<META HTTP-EQUIV="Refresh" CONTENT="3; URL=http://mydomain.com">
or this will prevent cache of page.
<META HTTP-EQUIV="Expires" CONTENT="Tue, 01 Jan 1980 1:00:00 GMT">
<META HTTP-EQUIV="Pragma" CONTENT="no-cache">

This is a forum where users are helping users. Some of us, who have been using CC programmes for a long time, have been appointed Advisors or Senior advisors because we have enough experience to give advice about various software to the company itself. It does not mean that we have an expertise in all the software. We are not staff members, and we are not on CC's payroll for giving help in the forums. Some of us, like e.g. Eric, Paintbrush or Viv have been using VSD a lot and know the ins and outs of that particular programme, and they are kind enough to use that knowledge to help others. Jo Ann, like myself, has some basic skills in VSD, but we are mainly using different programmes, and we also help where we can.

Just for your information.