Thanks Paintbrush...but this does not appear to have fixed the problem. The files had disappeared so I added them and I have checked and all the correct files are there.. Then banner did work the first time the website loaded, but other pages were corrupt. After reloading a second time the banner was gone again! Go figure!!

However I am having some other curious issues and I am starting to wonder if either VSD is not working well with Windows 7, or somehow my website files have been corrupted, or the VSD program is corrupted - or all of the above.

Clicking on the Save icon in VSD brings up a dialog box saying 'The homepage could not be saved', so the only way I can save is by using the drop down 'save as'. Even when using this, it works around every second time. After asking to replace the existing file, I click OK, and it then gets part the way through saving before a message appears saying that the program is not responding and it simply stops. When I try a second time it works OK.

Site looks fine in preview.

Different parts of the site are working OK when viewed in either IE or Google Chrome ( the only two browsers I have access to) whereas previously the site looked fine in both browsers.

This has become quite frustrating as this is my business website and much of my business is generated through web searches. I fear this problem is starting to cost me some $'s as well as precious time.

So not sure where to go from here. Should I uninstall VSD and then re-install? Please don't suggest that I have to re-build the website, it took ages!

OK - Don't rebuild it! But it can't hurt to try a new VSD download. I just had a look at your site (in Firefox), and it looked alright for the most part. The banner wasn't there, and I don't see the dk. green header background on the history, about us or any of the secondary pages/galleries (from links on left side). The gradient background (on the left below the main menu is there on all of the pages except the tariffs page.
So make sure (one more time ) that all your files are in place and try a re-install. If that doesn't do it, you might want to put in a support ticket so one of the experts can have a look "under the hood".
Good look and please let us know what happens!

Brian,

This file has a problem: http://www.balingupheights.com.au/balingup.swf

Just because you see it in preview mode in VSD, does not mean that the server has the same file or is not corrupted on the server.

Do you know how to use a ftp program like "directftp" or the free ftp software that Coffeecup offers? I suggest that you manually upload the .swf file to the directory and then check the website.

The server says the file exist, but it plays a blank screen. You say that you can see it fine on VSD preview. So the .swf file on your hard drive you are seeing in VSD and the one that is on the server that the internet is seeing, is some how different.

You need to manually upload the file outside VSD to see if it works. If it does work, then for some reason VSD is not uploading the file correctly. If that is the case then you should submit a support ticket with all your computer info and a link to this forum posting, so that support can figure out if there is something else wrong.

Let us know if you need help with a ftp program to upload the file manually.

Kim

Thanks Kim and paintbrush. Well I have re-installed VSD, checked that all the files were in place, even deleting the offending files and re-adding, but still no joy. I didn't try the FTP option as other parts of the website i.e gradient background and some other images, were also missing, so I suspect it is a general upload issue with VSD not just the .swf file.

So I have raised a support ticket and we'll see what transpires.

Up to now VSD has been working perfectly for me. Only recent system change is an upgrade to Windows 7 so I wonder if there is some link here? Time will tell.

Thanks for you advice and once I get a resolution I will post it here.

Cheers - Brian

Hiya Brian,

Sorry it took so long here, been reformatting my machine and a netbook setup at the same time so I haven't been online a lot the past few days lol.

As for the screen shot, since you can use this info for future references here's what I do.

1. Open whatever it is you want the world (or whoever lol) to see on your computer screen so it's visible.

2. Use the PrtScrn button on your computer keyboard to take a screen shot. This puts that screenshot into computer memory only so it's not saved yet so don't go anywhere yet lol.

3. Open Windows Paint, small but powerful enough for this issue.

4. Once Windows Paint is open, over the blank screen on the program hit Ctrl-V and that will paste your screenshot into the Windows Paint program and it should now be visible. Save it with a name that you can recognize and to a place that you can find it again easily. Desktop works nice if you're a novice to file management.

5. To keep it simple we won't bother with worrying about size as you won't attach it here at all.

6. Upload that screenshot that you saved to your server. I created a folder on my webserver called screenshots for things I know I won't want to remove as they are used on forums and other places that might mess up someone's page or a forum link. You can put it in whatever location you want it in. The images file works just fine also, but put it in a folder rather than in your root site directory so it don't get all cluttered.

7. Make a post on a forum or use that in your site or whatever you need the image for by creating a link for it. The link is very easy to figure out as it will be:

http://www.yoursitename.com/directory_y … _file_here

Hope that helps.

P.S. Once you have this method down then to change how it looks (in other words, cut out things you don't want so you can make the image smaller) can also be done right in Windows Paint.

1. With the image open, use the outline (dotted square box) tool to outline the area you want to use.

2. Right click over that outlined area and choose Cut from the menu. This will cut it from the picture which will freak you out by removing it from the picture and it will be a white blank where it was lol.

3. Click the File link on the menu, top Left. Choose New. Say no to saving anything.

4. A new picture area opens (blank one) so now hit Ctrl-V again, same as before and it will paste the newly cut image into that location. Save same as before.

5. IF the image is smaller than the white outline that is the default picture size, just click inside the white area and you'll see sizing grid markers to make that white area smaller. Just drag the sides till they are the same size as the image is and the white will then be gone.
Save same as before and you now have a smaller more point focused image to use

Resizing is something you need to do with a normal image editor. One of the easiest ones to use which you can give a trial and error session to and see if it's what you need, is the EZ Thumbs program. It does a lot of resizing abilities for you, creates thumbnails, resizes, can do this one image or mass amounts of images all at once. Slick little program you can get here:

http://www.fookes.com/

Enjoy and happy image making

Thanks heaps Jo-Ann. I had tried capturing the image, saving as a jpg and attaching, but could never get the file size below 100k. Not sure why CC won't allow PDF attachments? Anyway, thanks for the very detailed explanation of how to upload to my server and link.

I am still experiencing the banner problem, but have a support ticket in with CC. Fingers crossed that they come up with a solution soon.

Cheers - Brian

You're quite welcome Ballen, hope to hear it's all fixed up for you soon. Please do come back and post when you have it fixed and let us know what they had you do to fix it for future reference for others.

All fixed! It did take a support call to Coffee Cup, but banner is now working fine. (Pretty spooky having your computer that sits in Balingup, Western Australia, operated remotely from Atlanta!) Not sure exactly what caused the problem in the first place but looks like it may have been a couple of things messing it all up.....somehow the file on my server was corrupted and then I was re-loading the Flash Firestarter banner on to my website the incorrect way..using the Flash tool instead of the HTML tool ..DOH!

But support from Coffee Cup (thanks Orlando) and this forum has been terrific. Thanks all....

Brian

Awesome Ballen, so glad to hear they were able to get you up and running and working correctly. The support here really is top notch to say the least, and Orlando is definitely one of the good guys