Export Crashes Program - Post ID 272366

User 2709960 Photo


Registered User
5 posts

I've been trying to export my project but every single time the program now crashes. I've uninstalled and reinstalled, repaired the installation, opened with admin rights, now trying safe mode. If I can't export....
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User 103173 Photo


VP of Software Development
0 posts

Well that is no good! :)

Please give this a try:

1. Right-click the application shortcut icon, and click Properties.
2. Click the Compatibility tab.
3. Here, put a check mark by Run This Program as an Administrator.
4. Next, put a check mark next to Run This Program in Compatibility Mode For: and ensure Windows XP Pro Service Pack 3 is selected.
5. Click OK.

In the end your settings should match this:
https://www.coffeecup.com/files/predefined/run-as-admin.png

Now try and open the software. Hopefully this has fixed your issue. If it does not, open a support ticket and we can try a few other things.
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User 2709960 Photo


Registered User
5 posts

Did not help - same problem. It crashes when it's building the pages, all the folders export.
User 122279 Photo


Senior Advisor
11,395 posts
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Is it a very large project? That could perhaps be a reason why it crashes.
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User 2088758 Photo


Senior Advisor
2,625 posts

I found that if you have several oversized images (you know the ones it warns you about when you try to add one larger then 1MB). Or if you have a lot of images in general.

Mostly the former. I would ensure all your images are optimized and under 1MB.
Taking over the world one website at a time!

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www.misterwebguy.com

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User 2709960 Photo


Registered User
5 posts

I'm creating a ticket. The project is several pages and I don't want to lose them but I did remove all the pictures so there are now only placeholders. Still no luck.
User 2088758 Photo


Senior Advisor
2,625 posts

Yea occasionally I have had to have Coffeecup to repair a damaged file so your on the right track.
Taking over the world one website at a time!

Steve Kolish
www.misterwebguy.com

YouTube Channel:
https://www.youtube.com/channel/UCL8qVv … ttneYaMSJA
User 236055 Photo


Registered User
25 posts

@Scott any date for the update for BB regarding the crash?
Web Developer UK
User 103173 Photo


VP of Software Development
0 posts

Phil Brighton wrote:
@Scott any date for the update for BB regarding the crash?

The issue here for Andrea was not really a Bootstrap one. The user had accidentally added a lot of HTML elements with invalid markup which was causing all sorts of issues when exporting. We fixed that and sent the fixed project back.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

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